I exported several accounts from Outlook 2010 as PST files. I then imported them into Outlook 2016 on an iMac.
The emails were transferred and in the correct folders under the accounts. The problem is that the new emails for all these accounts are being added to the top level inbox and are not going to the appropriate folders under each account. The business has a main account and then many smaller accounts for different agents and the emails need to go to the correct agent according to the email address. I can sort by account and it will bunch the emails into separate sections but that is still not what I want. I need the emails to go to the appropriate folders under the account so I can manage what the agents are doing. I do not want separate profiles because I do not want to close and open profiles all day. I need to see them in a file folder structure.
The emails were transferred and in the correct folders under the accounts. The problem is that the new emails for all these accounts are being added to the top level inbox and are not going to the appropriate folders under each account. The business has a main account and then many smaller accounts for different agents and the emails need to go to the correct agent according to the email address. I can sort by account and it will bunch the emails into separate sections but that is still not what I want. I need the emails to go to the appropriate folders under the account so I can manage what the agents are doing. I do not want separate profiles because I do not want to close and open profiles all day. I need to see them in a file folder structure.