- Joined
- Jan 17, 2013
- Messages
- 594
- Reaction score
- 17
- Points
- 18
- Location
- Bribie Island Qld Australia.
- Your Mac's Specs
- iMac, 21.5",OSX, Mojave Late 2012. Processor 2.7 GHz Intel Core i5. Memory now has 16GB. + macbook
Hi all.
More trouble and it's a case of the blind leading the blind. A bit of a saga but please bear with me.
An old (in their eighties) couple bought a 21" iMac on my recommendation and are doing quite well, but now we've run into trouble.
I went yesterday and showed them how to change a file format by using 'get info'. I then left them to it, thinking they'd got it.
They called me over today because they couldn't do it and I found that when I went to show them again, a box came up asking for the finder password.
They said they've never had one and I can't find a way round it, so any help is much appreciated, not forgetting that I'm not the sharpest tool in the shed when it comes to computers.
I've been on the internet for ages, but don't trust, or even understand some of the answers, so came on here because I know the advice will be good.
They're running os x 10.9.5 mavericks.
More trouble and it's a case of the blind leading the blind. A bit of a saga but please bear with me.
An old (in their eighties) couple bought a 21" iMac on my recommendation and are doing quite well, but now we've run into trouble.
I went yesterday and showed them how to change a file format by using 'get info'. I then left them to it, thinking they'd got it.
They called me over today because they couldn't do it and I found that when I went to show them again, a box came up asking for the finder password.
They said they've never had one and I can't find a way round it, so any help is much appreciated, not forgetting that I'm not the sharpest tool in the shed when it comes to computers.
I've been on the internet for ages, but don't trust, or even understand some of the answers, so came on here because I know the advice will be good.
They're running os x 10.9.5 mavericks.