New to Apple.....

I just bought my first Apple products last week. A Mac Mini, 4 iPad Airs, 2 iPad Mini3s, and and Airport Extreme. These are going to run the day to day operations of a new bar we are opening.
I'm having massive problems setting up things that take me 5 minutes with the OS I am personally familiar with.
I've spent 3 hours trying to install a single Bixolon SRP-310 thermal printer via ethernet and still to no success. I was required to enable root access which I did. Now it's telling me to install CUPS? I feel as if when I click the driver file it just opens a text file telling me to enable root again. Does Apple not use an installation package outside of the App store?
Now I know what my parents feel like when I buy them new technology. Maybe since I'm so used to PC that I'm trying to treat it the same.

Just very, very frustrated with the Apple experience so far.

Veritasi said:

I was required to enable root access which I did.

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That's not normal and if it is, that's a poorly written driver. Given that their website keeps spitting out jibberish when I try to navigate to it, I'm starting to think that I'm not far off.

Veritasi said:

Now it's telling me to install CUPS? I feel as if when I click the driver file it just opens a text file telling me to enable root again.

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CUPS is baked into OS X so I don't know why it's telling you to install it. If you need to access cups, execute the following in a Terminal window (/Applications/Utilities): After that, navigate to http://localhost:631 (this is the web interface for CUPS).

Veritasi said:

Does Apple not use an installation package outside of the App store?

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It does and the driver probably should have come as one.

vansmith said:

That's not normal and if it is, that's a poorly written driver. Given that their website keeps spitting out jibberish when I try to navigate to it, I'm starting to think that I'm not far off.

It does and the driver probably should have come as one.

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I could totally see this experience being sidetracked by a rogue player.
I was told that Bixolon is Samsung's POS division so, not surprised the Apple packages have much to be desired.

Veritasi said:

I was told that Bixolon is Samsung's POS division so, not surprised the Apple packages have much to be desired.

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Since you mentioned Samsung. My knee jerk reaction is Apple is not the problem…the problem is Samsung!

- Nick