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I just had to share my iPhone upgrade saga!
In October I was eligible for a phone upgrade. I had been waiting for the new iPhone 6. In the past I had Android phones but decided since making the change to Mac a year and a half ago, it was time to change the phone over as well. Easy right?
On Oct 1st, I ordered a new iPhone 6 plus after playing with several at a local apple store. I had a Note II so the large size is what I am use to. After waiting 4 weeks and noticing online that they now only had a wait time of 2-5 days, I call my carrier. It seemed my order had been cancelled.....
Okay....I will back up to give a little background. On Oct. 10th I had called to ask if I could change my order from a 16GB to a 64GB. I had read that iOS need all kinds of room upgrading and I had found myself at family gatherings taking more pics and vids. I was told I had to cancel my order and reorder. I could not apply my originally paid amount to the new order. I had saved, paid with a debit card and they had my cash. I would get a refund and I had to give them more money to place the new order. I told them to forget it, don't cancel the order, I would just go with the 16GB. The girl told me her computer had locked up and they were having issues system wide but my order was fine and if I was concerned to call back later and check. I did and was assured all was okay.
Oct. 30th arrives and I call them to ask where my phone was. I was told I cancelled the order. I received no email to that effect. I still had an order number that when checked said it was in process, I had not been refunded any money, and I was now locked in to a new 2 year contract with them for a phone I did not have. Needless to say my patience was strained.
Many phone conversations with various supervisors and a couple of heads of departments later, I am told they would expedite the refund and reset my eligibility to buy a new phone (read - get rid of the 2 year contract.) I waited the 2-5 business days and on day 6 called them back because - you guessed it - I had not received a refund and I was still in a 2 year contract.
Finally on Nov. 3rd, I called back and was told by some head of department that she would send an email to jog my refund along, she had reset my eligibility and I could now order a new phone.... I told her I would wait for the refund.
On Nov. 4th, my refund hit the bank. I ordered my iPhone 6 + 128GB. I deserved it after all the hassles - at least that is what I told my husband. ;D I was told it would be 1-2 weeks before I got it. That iPhone arrive at my door on Nov. 5th. I think they are scared I will call back????
I added apple care and when I went online to check my bill, which I knew was coming due, I found I now have a huge credit for - yes, the amount of my original phone deposit plus some other fees of some sort.
I called my carrier and I can't get anyone to understand they should NOT owe me over $400. They lady wanted to send me a refund check! I could not get her to see they did not owe me, I owed them. I finally told the lady just forget it and maybe the accounting department will get it figured out.
I really can't get anyone to understand how the bill is a mess. I will probably end up going to my local store and see if they can get it straightened out. I should owe them for my monthly bill plus the $99 for apple care add on. I know some will say don't worry and enjoy but I don't work that way. And besides with my luck they would figure it out and charge me interest! ;D
BUT I have my new iPhone and I love it!!!
Lisa
In October I was eligible for a phone upgrade. I had been waiting for the new iPhone 6. In the past I had Android phones but decided since making the change to Mac a year and a half ago, it was time to change the phone over as well. Easy right?
On Oct 1st, I ordered a new iPhone 6 plus after playing with several at a local apple store. I had a Note II so the large size is what I am use to. After waiting 4 weeks and noticing online that they now only had a wait time of 2-5 days, I call my carrier. It seemed my order had been cancelled.....
Okay....I will back up to give a little background. On Oct. 10th I had called to ask if I could change my order from a 16GB to a 64GB. I had read that iOS need all kinds of room upgrading and I had found myself at family gatherings taking more pics and vids. I was told I had to cancel my order and reorder. I could not apply my originally paid amount to the new order. I had saved, paid with a debit card and they had my cash. I would get a refund and I had to give them more money to place the new order. I told them to forget it, don't cancel the order, I would just go with the 16GB. The girl told me her computer had locked up and they were having issues system wide but my order was fine and if I was concerned to call back later and check. I did and was assured all was okay.
Oct. 30th arrives and I call them to ask where my phone was. I was told I cancelled the order. I received no email to that effect. I still had an order number that when checked said it was in process, I had not been refunded any money, and I was now locked in to a new 2 year contract with them for a phone I did not have. Needless to say my patience was strained.
Many phone conversations with various supervisors and a couple of heads of departments later, I am told they would expedite the refund and reset my eligibility to buy a new phone (read - get rid of the 2 year contract.) I waited the 2-5 business days and on day 6 called them back because - you guessed it - I had not received a refund and I was still in a 2 year contract.
Finally on Nov. 3rd, I called back and was told by some head of department that she would send an email to jog my refund along, she had reset my eligibility and I could now order a new phone.... I told her I would wait for the refund.
On Nov. 4th, my refund hit the bank. I ordered my iPhone 6 + 128GB. I deserved it after all the hassles - at least that is what I told my husband. ;D I was told it would be 1-2 weeks before I got it. That iPhone arrive at my door on Nov. 5th. I think they are scared I will call back????
I added apple care and when I went online to check my bill, which I knew was coming due, I found I now have a huge credit for - yes, the amount of my original phone deposit plus some other fees of some sort.
I called my carrier and I can't get anyone to understand they should NOT owe me over $400. They lady wanted to send me a refund check! I could not get her to see they did not owe me, I owed them. I finally told the lady just forget it and maybe the accounting department will get it figured out.
I really can't get anyone to understand how the bill is a mess. I will probably end up going to my local store and see if they can get it straightened out. I should owe them for my monthly bill plus the $99 for apple care add on. I know some will say don't worry and enjoy but I don't work that way. And besides with my luck they would figure it out and charge me interest! ;D
BUT I have my new iPhone and I love it!!!
Lisa
