iMac dropping Citrix Connection too easily

When accessing work desktop through Citrix on Windows PC, the connection was retained even if I left it inactive for an hour or more.

Having shifted to new iMac, the connection is dropped after about 15 minutes inactivity. Is this something I can fix by altering settings on the iMac?? Nga mihi, John

It could be due to settings on the Mac, or settings in the Citrix application you are using. I would start with the Citrix application itself, and then move on to the Energy settings on your iMac under System Preferences.

I use Cirtix Reciever 11.5 on a MBA running 10.9.2 without issue. Sometimes, companies set policies for Citrix where it times out after a certain time or under certain conditions. Does your company's Citrix Admin have any input?

chas_m said:

It could be due to settings on the Mac, or settings in the Citrix application you are using. I would start with the Citrix application itself, and then move on to the Energy settings on your iMac under System Preferences.

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Thanks Chas, I made some changes to the iMac settings and things have improved a lot. I'm not exactly sure which tweak made the difference, unfortunately.

John

XJ-linux said:

I use Cirtix Reciever 11.5 on a MBA running 10.9.2 without issue. Sometimes, companies set policies for Citrix where it times out after a certain time or under certain conditions. Does your company's Citrix Admin have any input?

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Hi XJ, Our company IT Support person was pretty sure it was something at the Mac end. Cheers, JT