- Joined
- Mar 30, 2013
- Messages
- 156
- Reaction score
- 1
- Points
- 18
- Location
- US
- Your Mac's Specs
- 13" MBP, OSX 10.8.5, 2.5 GHz Intel core i5 4 GB 1600 MHz DDR3 - I also have an iPad Air.
During the past week, I've had to reset my modem to get online. I use a wire connected to the modem. An ISP rep says it's something in the computer, of course, but the Apple rep says it's probably the modem. We did a hardware test to see if it was the network card, but the test didn't detect any problems. The IP address I see in the network settings is not what it should be; another ISP rep says my computer is assigning it to itself, so the modem and computer are not communicating with each other.
As soon as I told her the first 3 numbers, she said it's a bad address, and tried to reset it, which it tried to do, I was watching the numbers change, where the network settings are, and the IP address is displayed, but the system wouldn't accept it. The only solution for this is to unplug the modem and restart the computer, then plug the modem back in. It doesn't matter if I disconnect the ethernet cable or leave it in before shutting down for the night. When I turn the machine on in the morning, even when I wait a few minutes after it starts up, I can't connect.
I have a MacBook Pro.
So, is it the modem or the computer? IF it's the computer, it's still under warranty.
I LOVE this machine; it's the BEST computer I ever had.
As soon as I told her the first 3 numbers, she said it's a bad address, and tried to reset it, which it tried to do, I was watching the numbers change, where the network settings are, and the IP address is displayed, but the system wouldn't accept it. The only solution for this is to unplug the modem and restart the computer, then plug the modem back in. It doesn't matter if I disconnect the ethernet cable or leave it in before shutting down for the night. When I turn the machine on in the morning, even when I wait a few minutes after it starts up, I can't connect.
I have a MacBook Pro.
So, is it the modem or the computer? IF it's the computer, it's still under warranty.
I LOVE this machine; it's the BEST computer I ever had.