Please help me with my new keyboard

royalpei

royalpei


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I have just purchased a new Apple aluminum keyboard MB110LL/B ( Model A1243) and followed the instructions to download the installation but when I clicked on System Updates, it says that there is nothing new to update. I restarted my imac and still no luck. I am unable to get the volume keys and other functions working as I would expect.

I am running OSX 10.5.8. PLEASE HELP

I really need my f keys to work.
 
chscag

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As far as I'm aware there are no downloads for the Aluminum keyboard. The early models required a firmware update to work correctly with Leopard but if you just purchased one, it does not need a firmware update.

Did you try opening System Preferences, Keyboard, and click on restore defaults for all options? If that doesn't work it's possible you may have a defective keyboard. Also, you never mentioned which Mac you have.
 
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royalpei

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chscag said:
As far as I'm aware there are no downloads for the Aluminum keyboard. The early models required a firmware update to work correctly with Leopard but if you just purchased one, it does not need a firmware update.

Did you try opening System Preferences, Keyboard, and click on restore defaults for all options? If that doesn't work it's possible you may have a defective keyboard. Also, you never mentioned which Mac you have.
Click to expand...

I have been through everything on my key board settings on system preferences. None of my f keys work at all. Default still on.

All of my computer info is on my avatar, I didnt think I needed to list it again?

Someone else was asking this exact same question, exact same key board.
No answer for him at all.
 
chscag

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It looks like I missed your Mac info, however, there still is a possibility the keyboard is defective. Someone not long ago reported the same thing as you and it was resolved by returning the keyboard for another. Unless you're running some third party software that's preventing the keyboard from operating properly, I can't think of anything else that would cause it.
 
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royalpei

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chscag said:
It looks like I missed your Mac info, however, there still is a possibility the keyboard is defective. Someone not long ago reported the same thing as you and it was resolved by returning the keyboard for another. Unless you're running some third party software that's preventing the keyboard from operating properly, I can't think of anything else that would cause it.
Click to expand...

Thank you, I will take it back.
 
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Did they like give you a disc to use it for? Sometimes that will happen with a keyboard.
 
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royalpei

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royalpei said:
Thank you, I will take it back.
Click to expand...

UPDATE:

I had bought a brand new one and none of my f keys worked.
I was told on here it was defective and to take it back.
The truth is the NEW keyboards only work with LION.
I have Leopard so it does not function right.
ALL of the keyboards in my IMAC store are the new ones.
They went on line and searched for the older model I need # A1243, one store in Seattle had one and they are sending it down to Portland.
I got a loaner from the store and they kept my new one.
RIDICULOUS that with an OS system upgrade the keyboard no longer functions correctly.

I just noticed the model # is the same A1243
 
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royalpei

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royalpei said:
UPDATE:

I had bought a brand new one and none of my f keys worked.
I was told on here it was defective and to take it back.
The truth is the NEW keyboards only work with LION.
I have Leopard so it does not function right.
ALL of the keyboards in my IMAC store are the new ones.
They went on line and searched for the older model I need # A1243, one store in Seattle had one and they are sending it down to Portland.
I got a loaner from the store and they kept my new one.
RIDICULOUS that with an OS system upgrade the keyboard no longer functions correctly.

I just noticed the model # is the same A1243
Click to expand...


Had the new one for a week now, works perfect. All of my top row keys are as they should be.
Love my volume keys and my screen capture keys, plus all keyboard shortcuts allow me to program.
The new one will be great with Lion, but does not function with Leopard.
I hope this helps someone else as I could not find my answer here.
 
chscag

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Interesting enough.... I was just in Best Buy several days ago and noticed that the system requirements on the box for the Aluminum wired keyboard say for Leopard 10.6.8 and Lion only. And yes, the model number is the same. Also the same requirements are listed for the Magic Trackpad and Magic Mouse.

I think Apple is trying to tell us something. :)
 

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