Just for anyone that didnt know, PSN is down

I wish we knew what the real problem was!

well, apparently hackers managed to get into "admin dev accounts" so I am suspecting Sony took down the whole system to protect customer identity until they have patched the system.

I found this interesting post and it mentions what Robduckyworth said: I'm a moderator over at PSX-Scene.com - The real reason PSN is down. : gaming

- Kyle

Here's an interesting update for those of you this might affect Sony admits utter PSN failure: your personal data has been stolen

Both of my teenage sons have the shakes from not being able to play COD all weekend.

Oh come on.. I don't see what the big deal about any of this is? Some stolen identification leading to fraud ? So what! I mean after all, sources say:

To be fair, Sony does apologize for the inconvenience.

Click to expand...

So it's ALL GOOD !

*sniff... sniff sniff... * Does anybody smell that ? Smells like... like... a Class Action suit ! MMmmmmm Boy am I glad I don't have a PS. Hopefully Microsoft has better security in place.

Doug.

BrianLachoreVPI said:

Here's an interesting update for those of you this might affect Sony admits utter PSN failure: your personal data has been stolen

Click to expand...

I refuse to believe this until I see proof in the form of either Sony or the Government issuing a warning. Alot of these articles are scare-mongering.

Doug, how do you know they wont do this to XBL too? considering the success they have had, i wouldn't speak too soon.

robduckyworth said:

I refuse to believe this until I see proof in the form of either Sony or the Government issuing a warning. Alot of these articles are scare-mongering.

Click to expand...

Well - anything's possible - but Ars is usually a decent source for information. If it helps - Reuters has the story. Sony PlayStation Network user data stolen | Reuters and from the horse's mouth Update on PlayStation Network

I didn't say it couldn't happen to XBL.. I said I hope that MS has better security measures in place. As far as hearing it from the horses mouth... Do you REALLY think that Sony would be so fast to admit such a thing ? Of course they'll eventually have to give the public full disclosure, but I'm willing to bet that if they can cover it up, that's the route they'll take for as long as possible. Just the nature of the beast.

Doug

PlayStation News Articles: - PSN/Qriocity Service Update

I trust this link, looks like its true.... glad I only had my old credit card linked to my account.

But hey... On a positive note, no one's trophies or medals have been compromised.


Gosh I love sarcasm.

Doug

robduckyworth said:

I trust this link, looks like its true....

Click to expand...

What was wrong with my links?

Doug b said:

But hey... On a positive note, no one's trophies or medals have been compromised.

Click to expand...

lmao

BrianLachoreVPI said:

What was wrong with my links?

Click to expand...

haha. its just that I am always a bit dubious of "third party news". They usually dont reference their sources.

The link I posted was directly from Sony, so I dont need to check to see if its true.

Unfortunately i didnt realise the second one was the PS Blog, so my bad


nothing to do with you mate

I like how they keep saying that they're unsure if credit information has been taken. I don't know how they're set up at Sony but I'm pretty sure that it's something that they should have been able to figure out by now. (I don't have a card on PSN so I'm not effected but I think it's just a funny thought).

PSN Email this morning

robduckyworth said:

I refuse to believe this until I see proof in the form of either Sony or the Government issuing a warning. Alot of these articles are scare-mongering.

Click to expand...

Well, maybe this will be proof enough - I got this email this morning FROM PSN:

===================================

PlayStation(R)Network

===================================

Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by rebuilding our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity,
out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and
to monitor your credit reports. We are providing the following information
for those who wish to consider it:
- U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit report,
visit www.annualcreditreport.com or call toll-free (877) 322-8228.

- We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a "fraud alert" on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below:

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,
P.O. Box 6790, Fullerton, CA 92834-6790

- You may wish to visit the website of the U.S. Federal Trade Commission at
Deter. Detect. Defend. Avoid ID Theft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or NCDOJ. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or Maryland Attorney General - Home Page.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment

===================================

LEGAL
"PlayStation" and the "PS" Family logo are registered trademarks and "PS3" and "PlayStation Network" are trademarks of Sony Computer Entertainment Inc. (C) 2011 Sony Computer Entertainment America LLC.

Sony Computer Entertainment America LLC
919 E. Hillsdale Blvd., Foster City, CA 94404

jjq224 said:

Well, maybe this will be proof enough - I got this email this morning FROM PSN:

===================================

PlayStation(R)Network

===================================

Valued PlayStation(R)Network/Qriocity Customer:

We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

1) Temporarily turned off PlayStation Network and Qriocity services;

2) Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and

3) Quickly taken steps to enhance security and strengthen our network infrastructure by rebuilding our system to provide you with greater protection of your personal information.

We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity,
out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

For your security, we encourage you to be especially aware of email, telephone and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them as well.

To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and
to monitor your credit reports. We are providing the following information
for those who wish to consider it:
- U.S. residents are entitled under U.S. law to one free credit report annually
from each of the three major credit bureaus. To order your free credit report,
visit www.annualcreditreport.com or call toll-free (877) 322-8228.

- We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a "fraud alert" on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below:

Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division,
P.O. Box 6790, Fullerton, CA 92834-6790

- You may wish to visit the website of the U.S. Federal Trade Commission at
Deter. Detect. Defend. Avoid ID Theft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or NCDOJ. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or Maryland Attorney General - Home Page.

We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

Sincerely,

Sony Computer Entertainment and Sony Network Entertainment

===================================

LEGAL
"PlayStation" and the "PS" Family logo are registered trademarks and "PS3" and "PlayStation Network" are trademarks of Sony Computer Entertainment Inc. (C) 2011 Sony Computer Entertainment America LLC.

Sony Computer Entertainment America LLC
919 E. Hillsdale Blvd., Foster City, CA 94404

Click to expand...

Just got that email too... unfortunately, I can't remove my credit card because I no longer have that actual numbered credit card on me anymore...sigh...too much work/effort talking to some outsourced indian worker. 3 hours spent on the phone, and so far, the only thing I remember from that is, "good evening sir!" It's MORNING on my side of the world(when I called him)!!

idrinorbarsaku said:

Just got that email too... unfortunately, I can't remove my credit card because I no longer have that actual numbered credit card on me anymore...sigh...too much work/effort talking to some outsourced indian worker. 3 hours spent on the phone, and so far, the only thing I remember from that is, "good evening sir!" It's MORNING on my side of the world(when I called him)!!

Click to expand...

That's just it we have TWO PS3s in the house and I have no idea which credit card I used for either of them. In fact, I think I used two different ones for my son's system and a third one for mine!

Dumb question - short of calling Sony/PlayStation, is there any other way to figure out what card(s) was used?

Not until they bring the system back online and we can all log into our account.

jjq224 said:

That's just it we have TWO PS3s in the house and I have no idea which credit card I used for either of them. In fact, I think I used two different ones for my son's system and a third one for mine!

Dumb question - short of calling Sony/PlayStation, is there any other way to figure out what card(s) was used?

Click to expand...

Calling them turned out to be useless! They wouldn't do anything for me, even though I could recite almost every personal info to them. They said that they were on a heightened security level, and couldn't let people pass if they didn't know something. It's not my fault my account was created when the playstation network first went online, people forget, you know! I'm not going to do anything, to be honest. I tried, and Sony is handling everything as if someone shoved a stick up something of their. I'm not really sure what else there is for you to do.