Holy cow - some "forum"
Holy snarky comments!! SORRY I didn't get a chance to respond right away -- I was on the phone with apple care! I am not a troll. Just someone who isn't deliriously happy with mac this time around.
It started when I tried to hook up wirelessly at home. I had also purchased a wireless HP printer at the apple store. I went and bought a cheapy one, and after several calls to that manufacturer and HP, I gave up and returned the cheapy router. I went back to the apple store and purchased the airport extreme, after much discussion with the associate that sold me the laptop -- I didn't really want to pay that much for a router, but he insisted I needed the extreme because my mac mini is in the basement, and I'd primarily be using my mbp on the main floor. I brought it home and tried to get it to work. After a lengthy call to apple care, I realized I couldn't run the airport on my mac mini because my operating system was too old, and that my mac mini was too old to run snow leopard, so I had to purchase leopard from them for $150, and that I would have to wait for it to come via snail mail. No one at the store indicated that there might be any issue with an airport needing a certain OS. Once I got Leopard and installed it, I had more problems with the airport extreme, and had to make another call to apple care, after which it was at least functioning, but still flashing amber, so I knew it wasn't quite right.
Then everyone's cable internet went out in the midwest for about a day. Everyone else's came back on, but mine didn't. I called the cable company and they said it was the router. ANOTHER call to apple care. This time, after chatting with the man for about 20 minutes, he referred me to a supervisor, who was able to walk me through the internet issues, and I was finally able to get my airport to show the regular green light. He was very helpful, as most of the apple care people have been. I really should keep track of their names because we could form a facebook group or something.
Then I scheduled a one-to-one at the store to have them help me upload all of my pics and music from an external drive I had on the mac mini. We started with the pictures, and the guy didn't know how to do it. Then a manager came and kind of did a quick-fix that didn't really upload my pictures into iphoto. Then they wandered off and never came back.
The latest is that I downloaded a game that was made for Power mac, and not Intel. I had a very difficult time finding it, and had to make another appointment for apple care to call me to help me figure it out -- Rosetta should come standard - why doesn't it?
So all of you haters out there saying maybe it was my fault, yadda, yadda -- I have asked for lots of help, because no, I do not work for apple, and I am not a techie, although some of my friends look to me for help in this area. I'm just disappointed because it seems to me that it used to be a lot easier. Apple's claim has always been that their products are "ready to go, out of the box" and that has NOT been my experience this time around.
I should not have to spend that many hours on the phone with apple care! I can't imagine if i hadn't purchased the apple care plan!
