- Joined
- May 29, 2006
- Messages
- 371
- Reaction score
- 17
- Points
- 18
- Location
- Tallmadge, Ohio
- Your Mac's Specs
- MacBook Pro 2.5 GHz, 2 GB RAM, 250 GB HD
I'm sure threads along this line have been posted before, but I just wanted to make the community aware that the awesomeness of Apple continues.
So I've had a considerable number of drop-off and mail in repairs over the 2 years, 4 month life of my MBP. Something in the area of 5 or 6, with at least 4 logic board replacements and at least one monitor replacement, not to mention 1 to 2 speaker replacements. Now, this number of replacements is definitely uncommon. I was a bit frustrated with the way things had gone over the life of my computer, considering I (and by "I", I mean my parents) paid over $2000 for the computer before my freshmen year of college. Despite this I could never really work myself into enough of a temper to really voice my full disappointment to the apple genius I had spoke to most recently to set up my most recent repair (although it didn't help he was about 6'3" and 300 lbs, a bit intimidating to say the least). However, when my computer was ready for pick up, I decided enough was enough. I decided to get my father involved. He understood what I had been through with my computer (and yes, he does understand computers - despite being 60 yrs old, he's been working on them for over 30 yrs and has stayed current) so he already had his own frustration with the whole situation. So I discussed the matter with him for a bit, talking about how it was ridiculous how many times I've had to get my computer repaired and how the cost of the computer should suggest a level of quality inconsistent with the number of repairs, and, when he was good and riled up, I asked him to go to the store with me to pick it up and confront them about the situation. To shorten this story up, after he expressed his concerns with the way things had gone with my computer (passionately to say the least), the apple store was very willing to do everything they could to rectify the situation. I walked out about an hour and half later with a new MBP (15.6", 2.8 GHz i7, 500GB HD, 4GB RAM, 512MB Graphics card, and a high-res matte screen) for free.
I just want to say thank you to Apple for having a customer service policy that allows for such awesomeness to happen, and thank you to my dad for taking the time to go with me and do all the complaining for me that resulted in this awesome early Christmas present.
MERRY CHRISTMAS!
So I've had a considerable number of drop-off and mail in repairs over the 2 years, 4 month life of my MBP. Something in the area of 5 or 6, with at least 4 logic board replacements and at least one monitor replacement, not to mention 1 to 2 speaker replacements. Now, this number of replacements is definitely uncommon. I was a bit frustrated with the way things had gone over the life of my computer, considering I (and by "I", I mean my parents) paid over $2000 for the computer before my freshmen year of college. Despite this I could never really work myself into enough of a temper to really voice my full disappointment to the apple genius I had spoke to most recently to set up my most recent repair (although it didn't help he was about 6'3" and 300 lbs, a bit intimidating to say the least). However, when my computer was ready for pick up, I decided enough was enough. I decided to get my father involved. He understood what I had been through with my computer (and yes, he does understand computers - despite being 60 yrs old, he's been working on them for over 30 yrs and has stayed current) so he already had his own frustration with the whole situation. So I discussed the matter with him for a bit, talking about how it was ridiculous how many times I've had to get my computer repaired and how the cost of the computer should suggest a level of quality inconsistent with the number of repairs, and, when he was good and riled up, I asked him to go to the store with me to pick it up and confront them about the situation. To shorten this story up, after he expressed his concerns with the way things had gone with my computer (passionately to say the least), the apple store was very willing to do everything they could to rectify the situation. I walked out about an hour and half later with a new MBP (15.6", 2.8 GHz i7, 500GB HD, 4GB RAM, 512MB Graphics card, and a high-res matte screen) for free.
I just want to say thank you to Apple for having a customer service policy that allows for such awesomeness to happen, and thank you to my dad for taking the time to go with me and do all the complaining for me that resulted in this awesome early Christmas present.
MERRY CHRISTMAS!