Crash

A

Alwyn


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I wemt to my desk this evening to find my screen blank and assumed it was asleep.

It seems to be quite dead. I've tried pressing the power button, checked the fuse in the plug.

I've also tried the instructions on p46 of 'Everything Mac'. That is I've tried pressing power button followed by Command, Option, P & R on keyboard. It's difficult to do all of these simultaneously, although I've tried that. Option key is immediately to left of Comand key, i.e. where Alt is on Windows keyboards?

I think my 90 days Applecare has just expired although the warranty is still good.

Can anyone think of anything else before I call them in the morning?
 
M

MacInWin

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The obvious: Is it plugged in (at every point, if there are multiple connections)? Is there power at the outlet?
 
toMACsh

toMACsh


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Yes, Alt and Option are one and the same key.

⌘ = command
⌃ = control
⌥ = option
⇧ = shift
⇪ = caps lock
⇥ = Tab Key
⎋ = Escape Key
⏏ = Eject Key
⌫ = delete (the one above the return key)
⌦ = forward delete (the one in the page up/down/home/end cluster)
⌧ = clear
⏎ = return
 
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bjmini


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You didn't say which machine you have- personally I would try unplugging from the wall and if you have a machine with a power brick, unplug the brick from the machine. Let it sit awhile so all the electrons go away then plug it all back in and try again. (Several years ago my wife claimed that her LCD monitor at home was dead, so I went by BestBuy and bought a new one for her. After she unplugged hers and plugged it back in, it worked again and now I have a spare monitor that hasn't been used much. It would be OK now but I can't get the darned monitor to connect to my Mac Mini.)
 
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chas_m

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PS. You have a year of Applecare. You only get 90 days of free *telephone* support.

I'd suggest, if you are eligible, to look at buying the extended AppleCare. This will increase your warranty a further three years.
 
OP
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Alwyn


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Crash etc

bjmini said:
You didn't say which machine you have- personally I would try unplugging from the wall and if you have a machine with a power brick, unplug the brick from the machine. Let it sit awhile so all the electrons go away then plug it all back in and try again. (Several years ago my wife claimed that her LCD monitor at home was dead, so I went by BestBuy and bought a new one for her. After she unplugged hers and plugged it back in, it worked again and now I have a spare monitor that hasn't been used much. It would be OK now but I can't get the darned monitor to connect to my Mac Mini.)
Click to expand...

It's an iMac OS X 6.4 so brick doesn't apply.
 
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Alwyn


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Applecare

chas_m said:
PS. You have a year of Applecare. You only get 90 days of free *telephone* support.

I'd suggest, if you are eligible, to look at buying the extended AppleCare. This will increase your warranty a further three years.
Click to expand...

As you answered my previous questions re external hard drives I am wondering if the failure of my Time Machine hard drive could be connected in any way.

Because it had failed and I couldn't back up to my NTFS hard drive I saved some stuff to Bootcamp but when I switched to Windows my corded mouse wouldn't work although it was lit up. This meant that I couldn't back up to disk. I just hope that the iMac can be recovered.

Yes I think I'll try to go for the 3 year cover for Applecare. Thanks for your help.
 
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Alwyn


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It's almost a month since the crash. apple were unable to repair and gave me a new iMac. Unfortunately external HDD used as Time Machine crashed a few days previously before I had time to replace it.

I have found somebody who will try and retrieve lost data and he suggests that I get a Time Capsule and archive with external HDD.

This sounds like an expensive solution. Is it possible to have 2 HDDs, eg My Passport for Mac, as Time Machines to alternate daily?

Alwyn said:
I went to my desk this evening to find my screen blank and assumed it was asleep.

It seems to be quite dead. I've tried pressing the power button, checked the fuse in the plug.

I've also tried the instructions on p46 of 'Everything Mac'. That is I've tried pressing power button followed by Command, Option, P & R on keyboard. It's difficult to do all of these simultaneously, although I've tried that. Option key is immediately to left of Comand key, i.e. where Alt is on Windows keyboards?

I think my 90 days Applecare has just expired although the warranty is still good.

Can anyone think of anything else before I call them in the morning?
Click to expand...
 

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