SKY email on MAC

I have now spent 3 hours and endless phone calls to SKY trying to set up my new sky email address on my Imac mail.

I open Mail on Mac and go through the 'Add Account' i enter email password but no joy.
i have tried setting it up using IMAP and POP still no joy.
I have browsed the internet and followed loads of settings and different ports but just cant get it to work.
On my sky account when i go into there online email i have followed there instructions trying 'Enable POP' and Enable IMAP settings but still wont allow me.

Please Please can someone help, SKY have given me a new email address , i just want to set my Mail on the mac to receive emails from this SKY address.

Hope you can help.

Thanks.

Have you set up your SMTP correctly. I use BT as my ISP. My incoming mail uses the POP address but my outgoing mail uses an SMTP address. If Sky uses an SMTP for outgoing mail, make sure you have got it set up correctly or you will never get anywhere. HTH.

Has POP access been enabled from your account? To check login to your Sky account at Sky.com - Email & Tools>Tools Page Not Logged in and there should be an enable button for POP.

I don't know if you have seen this at all or not:
Sky User - Configure Apple Mail

I have tried both sets of instructions you guys have given me but still no joy, I have gone down a different root now, I have simply set up a forwarding address, This is not the ideal but i guess it works, Thanks for your help.

Sorry to hear that. I hope the other account works fine for you.