mouse

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Vickie


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having trouble with wireless mouse not working. Also having trouble with track pad freezing. Brand new mac computer & brand new user to the mac. experience.
Thanks
Vickie
 
chscag

chscag

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Your Mac's Specs
2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
Assuming you're referring to a bluetooth mouse, have you attempted to "pair" the mouse to your machine?

Read the following Apple KB article: Link

Regards.
 
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Steve_A


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If your machine is brand new, you should be able to call Apple support. I've found them to be very helpful for the wireless mouse and keyboard glitches I've had (now I know how to fix them). You should have 90 days of free support, then you can decide whether to buy AppleCare (I did).
 

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