(Posted this and a previous question on a different Mac forum earlier today. So far, the question below has had 45 views and no replies. Hoping someone will be willing to give this one a whirl. Love a challenge, right?)
This problem has been going on for several years, and I have ignored it. But, it causes issues (you can imagine) which I'm tired of messing with, so I'm going to see if I can find a diagnosis.
Here's the deal: I am a Verizon customer, but the same problem existed with my previous provider, so it is a system glitch, not a server glitch. I use the Mac Mail program that came with my computer (G4 iMac OSX 10.3.9). Any mail sent from an AOL user shows up in the webmail account, but it never makes it out of webmail and into my [Mac] Mail account. To my knowledge, I do not have a preference set to exclude AOL users. I have checked my junk mail filter in Mail and all's well there. To boot, I have selected to allow email from anyone whose name appears in my address book. But, this glitch overrides that selection. The mail does not go to a Junk filter. It just never shows up in the Inbox. I can retrieve it off the web mail account only.
Ideas for what/where to troubleshoot this problem are SO welcome!
This problem has been going on for several years, and I have ignored it. But, it causes issues (you can imagine) which I'm tired of messing with, so I'm going to see if I can find a diagnosis.
Here's the deal: I am a Verizon customer, but the same problem existed with my previous provider, so it is a system glitch, not a server glitch. I use the Mac Mail program that came with my computer (G4 iMac OSX 10.3.9). Any mail sent from an AOL user shows up in the webmail account, but it never makes it out of webmail and into my [Mac] Mail account. To my knowledge, I do not have a preference set to exclude AOL users. I have checked my junk mail filter in Mail and all's well there. To boot, I have selected to allow email from anyone whose name appears in my address book. But, this glitch overrides that selection. The mail does not go to a Junk filter. It just never shows up in the Inbox. I can retrieve it off the web mail account only.
Ideas for what/where to troubleshoot this problem are SO welcome!