A simple question...

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Suppose you take your brand-new iMac to a maintenance store because it appears you have a "glitch", or whatever. And suppose your iMac is in a perfect condition -- not a scratch. So, after a certain period of time, let's say you come back to pick up your fixed, "glitch-free" computer. But then, you notice that the maintenance workers have been kinda sloppy. Suppose, they've been so sloppy and reckless that they damaged the back of the iMac plastic covering and scratched the gentle aluminum casing on top with their tools or due to miss handling. What kind of reaction to that, YOU think would be appropriate? Would I have the right to ask for a new computer from the store?

What is your opinion?

Thank you.
 
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They should be liable to repair anything they damaged. New computer might be overkill, but it may be easier for them in the long run. Was it an Apple Store?
 
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They should be liable to repair anything they damaged. New computer might be overkill, but it may be easier for them in the long run. Was it an Apple Store?

No, it was a local store that sells Apple computers with a licence. :Shouting:
 
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Your Mac's Specs
15" Matte Macbook Pro 2.5Ghz 4gb RAM 250gb HD, 60gb iPod Classic maxed, iPod shuffle
If it was really this bad I would call them before holding onto it for too long and let them know you aren't happy and want a replacement.
 
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Blue Mountains NSW Australia
Your Mac's Specs
Silver M1 iMac 512/16/8/8 macOS 11.6
Do as suggested immediately. The longer you leave it the bigger the denial they will go into.
 
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MacBook 2 GHz Core Duo ! GB 667 MHz DDR2 SDRAM
I would take it back to the store immediately, ask for the manager first off then politely tell him to fix my "expletive" computer now
 

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