- Joined
- Jun 12, 2011
- Messages
- 9,719
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- Location
- Melbourne, Australia and Ubud, Bali, Indonesia
- Your Mac's Specs
- 2021 M1 MacBook Pro 14" macOS 14.4.1, Mid 2010MacBook 13" iPhone 13 Pro max, iPad 6, Apple Watch SE.
Today I attempted to contact Apple in regard to two games which I downloaded from the Mac App Store yesterday. Both were listed as compatible with my MBP on the downloads information page but both were disabled after download with the unlaunchable icon on each. I and others have been under the impression that after the cull of 32-bit apps following the release of Catalina only apps suitable for the new architecture remained, this is clearly not so.
On attempting to contact Apple in regard to this on my iPhone I was offered an option to download a new app. This is called "Apple Support", it is a dedicated application to allow users to contact Apple regarding any issue, schedule call backs, send messages, including photos, arrange repairs and or get live support.
So I have reported my problem and I will follow up with the outcome.
Sent from my iPhone using Mac-Forums
On attempting to contact Apple in regard to this on my iPhone I was offered an option to download a new app. This is called "Apple Support", it is a dedicated application to allow users to contact Apple regarding any issue, schedule call backs, send messages, including photos, arrange repairs and or get live support.
So I have reported my problem and I will follow up with the outcome.
Sent from my iPhone using Mac-Forums