Kernel Panic Late 2015 Macbook Pro

[tzabihaylo]

A client of mine has had repeated kernel panics and I was wondering if anyone here knew what is going on. Here is the log:

*** Panic Report ***
panic(cpu 0 caller 0xffffff8010bcfdab): Kernel trap at 0xffffff7f93007c1c, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x00000001125b08d8, CR3: 0x0000000013faa000, CR4: 0x00000000003627e0
RAX: 0xffffff80fb94ff40, RBX: 0xffffff802ecdfa00, RCX: 0xffffff7f9316d2c0, RDX: 0x0000000000000001
RSP: 0xffffff811c87bdf0, RBP: 0xffffff811c87be10, RSI: 0xffffff8033f70a00, RDI: 0xffffff802423a900
R8: 0xffffff8022ce9800, R9: 0x0000000000000001, R10: 0xffffff80251320bc, R11: 0x0000000000000001
R12: 0x00000001000005e6, R13: 0xffffff8011090280, R14: 0xffffff8033f70a00, R15: 0xffffff8033f70a00
RFL: 0x0000000000010286, RIP: 0xffffff7f93007c1c, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0xffffff80fb950040, Error code: 0x0000000000000000, Fault CPU: 0x3, PL: 0

Backtrace (CPU 0), Frame : Return Address
0xffffff811c87ba80 : 0xffffff8010adab52
0xffffff811c87bb00 : 0xffffff8010bcfdab
0xffffff811c87bce0 : 0xffffff8010bebc03
0xffffff811c87bd00 : 0xffffff7f93007c1c
0xffffff811c87be10 : 0xffffff7f9300c213
0xffffff811c87be40 : 0xffffff7f9300e1ab
0xffffff811c87be60 : 0xffffff7f9300cf38
0xffffff811c87be90 : 0xffffff8011090348
0xffffff811c87bed0 : 0xffffff80110b330e
0xffffff811c87bf10 : 0xffffff801108f4a4
0xffffff811c87bf90 : 0xffffff801108f727
0xffffff811c87bfb0 : 0xffffff8010bca3f7
Kernel Extensions in backtrace:
com.apple.iokit.IOAcceleratorFamily2(205.14)[17F22BD7-CC39-324C-B6D7-9D351213FA79]@0xffffff7f92ff8000->0xffffff7f93063fff
dependency: com.apple.iokit.IOPCIFamily(2.9)[5F5B9213-0BE4-33DA-9DC6-5859D824DC7D]@0xffffff7f91416000
dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[A360453D-2050-3C49-A549-AC0DD5E87917]@0xffffff7f91ed0000

BSD process name corresponding to current thread: kernel_task

Mac OS version:
15G22010

Kernel version:
Darwin Kernel Version 15.6.0: Thu Jun 21 20:07:40 PDT 2018; root:xnu-3248.73.11~1/RELEASE_X86_64
Kernel UUID: 7564B0E7-EB5D-3887-BA79-59C870165AB1
Kernel slide: 0x0000000010800000
Kernel text base: 0xffffff8010a00000
__HIB text base: 0xffffff8010900000
System model name: MacBookPro12,1 (Mac-E43C1C25D4880AD6)

System uptime in nanoseconds: 14100230150160
last loaded kext at 48872523687: com.google.drivefs.filesystems.dfsfuse 35.0.13 (addr 0xffffff7f9367c000, size 94208)
last unloaded kext at 11332605572584: com.apple.driver.IOBluetoothHIDDriver 4.4.6f4 (addr 0xffffff7f9208e000, size 73728)
loaded kexts:
com.google.drivefs.filesystems.dfsfuse 35.0.13
com.symantec.nfm.kext 8.3.1f45
com.symantec.ips.kext 8.4.3f20
com.symantec.internetSecurity.kext 8.3.1f45
com.symantec.SymXIPS 9.0.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 110.22.0
com.apple.driver.ApplePlatformEnabler 2.6.0d0
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleGraphicsDevicePolicy 3.12.7
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 274.12
com.apple.driver.pmtelemetry 1
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.iokit.IOBluetoothSerialManager 4.4.6f4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleIntelBDWGraphics 10.1.4
com.apple.driver.AppleHV 1
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.6f4
com.apple.driver.AppleBacklight 170.8.9
com.apple.driver.AppleThunderboltIP 3.0.8
com.apple.driver.AppleLPC 3.1
com.apple.driver.AppleSMCLMU 208
com.apple.driver.AppleCameraInterface 5.46.0
com.apple.driver.AppleIntelBDWGraphicsFramebuffer 10.1.4
com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0
com.apple.driver.AppleMCCSControl 1.2.13
com.apple.iokit.SCSITaskUserClient 3.7.7
com.apple.driver.AppleUSBCardReader 3.7.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0
com.apple.BootCache 38
com.apple.iokit.IOAHCIBlockStorage 2.8.5
com.apple.driver.AppleAHCIPort 3.1.8
com.apple.driver.AppleTopCaseHIDEventDriver 86
com.apple.driver.AirPort.Brcm4360 1042.2.1a2
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 4.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 4.0
com.apple.driver.AppleAPIC 1.7
com.apple.nke.applicationfirewall 163
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.kext.triggers 1.0
com.apple.driver.DspFuncLib 274.12
com.apple.kext.OSvKernDSPLib 525
com.apple.iokit.IOSurface 108.3.2
com.apple.driver.CoreCaptureResponder 1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.6f4
com.apple.iokit.IOBluetoothFamily 4.4.6f4
com.apple.driver.AppleGraphicsControl 3.12.9
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleHDAController 274.12
com.apple.iokit.IOHDAFamily 274.12
com.apple.iokit.IOAudioFamily 204.4
com.apple.vecLib.kext 1.2.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.IOPlatformPluginFamily 6.0.0d7
com.apple.AppleGraphicsDeviceControl 3.12.9
com.apple.iokit.IOAcceleratorFamily2 205.14
com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleSMBusController 1.0.14d1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOAHCISerialATAPI 2.6.2
com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7
com.apple.iokit.IOUSBMassStorageDriver 1.0.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7
com.apple.driver.usb.IOUSBHostHIDDevice 1.0.1
com.apple.driver.usb.cdc 5.0.0
com.apple.driver.usb.networking 5.0.0
com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1
com.apple.driver.AppleThunderboltDPInAdapter 4.1.3
com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.3
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCIFamily 2.8.1
com.apple.driver.AppleHIDKeyboard 181
com.apple.driver.AppleMultitouchDriver 304.12
com.apple.driver.AppleHIDTransport 5
com.apple.driver.AppleHSSPIHIDDriver 43
com.apple.driver.AppleThunderboltNHI 4.0.4
com.apple.iokit.IOThunderboltFamily 6.0.2
com.apple.iokit.IO80211Family 1110.26
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.driver.corecapture 1.0.4
com.apple.driver.AppleHSSPISupport 43
com.apple.driver.AppleIntelLpssSpiController 2.0.60
com.apple.driver.AppleIntelLpssGspi 2.0.60
com.apple.driver.AppleIntelLpssDmac 2.0.60
com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1
com.apple.driver.usb.AppleUSBXHCI 1.0.1
com.apple.iokit.IOUSBFamily 900.4.1
com.apple.iokit.IOUSBHostFamily 1.0.1
com.apple.driver.AppleUSBHostMergeProperties 1.0.1
com.apple.driver.AppleEFINVRAM 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 417.4
com.apple.iokit.IOStorageFamily 2.1
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 4.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
Model: MacBookPro12,1, BootROM MBP121.0167.B15, 2 processors, Intel Core i5, 2.7 GHz, 8 GB, SMC 2.28f7
Graphics: Intel Iris Graphics 6100, Intel Iris Graphics 6100, Built-In
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.21.95.178.1a2)
Bluetooth: Version 4.4.6f4, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: MARVELL Raid VD, 479.95 GB
Serial ATA Device: MARVELL VIRTUAL
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
USB Device: 2.4G Receiver
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

 

[Raz0rEdge]

What are they doing when this happens? What version of macOS? What frequency does this happen at? Does it happen in Safe Mode?

 

[IWT]

A Google search brings up the macOS as: El Capitan 10.11.6 (15G22010) / July 9, 2018 - (Reference - OS X El Capitan - Wikipedia See summary on right side)

Ian

 

[MacInWin]

Your client has Symantec antivirus installed. It is not needed and not helpful. Have the client uninstall it following Symantec instructions to get rid of it. Also, I think, Something from Google labeled com.google.drivefs.filesystems.dfsfuse, is installed, which if it related to a third party drive named Fuse, which is a tool to write to Windows-formatted NTFS drives. If that isn't needed, get rid of that, too. If it is needed, consider ParagonNTFS, which is the utility recommended here. If it is something else, then consider if it is really needed. Personally, I tend to distrust just about anything from Google, but not everyone is so inclined. Anyway, do what can be done, then see if the panics stop.

 

[tzabihaylo]

Unfortunately, Symantec is required for our company and Paragon is a real estate lookup, which all agents in the country use. Do you think that is what is causing the kernel panics?

- - - Updated - - -

Disregard the Paragon statement. I'm going to see what that Google product is being used for.