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- 2018 MBP15, 2.9 i9, 32GB, 4TB, Vega 20 4GB, 2019 MBA 13, 256GB, iPhone6s, Apple TV, Airport Exp & Ex
My apologies if I am starting a duplicate thread. I am new to this and could not find anything on this topic.
Issue: The TRACKPAD “click” is failing. Tracking and tap works but the “click” works intermittently. The issue was verified by an Apple Genius Bar technician.
The machine was purchased in December of 2018, approx. two months ago. The unit is under apple one-year warranty and apple is happy to order replacement parts and repair the machine. From what I understand, the battery, trackpad and keyboard would be replaced. It would take about a week for the repair.
Firstly, I am very disappointed that machine has hardware issues especially at this early stare when it is barely broken in. I would have expected Apple to simply replace the unit so that I would have the benefit of a new and pristine machine which was paid for. Not one that has hardware issues that is fixed, repaired or refurbished.
I would also like to note that I have owned MacBooks since 2008. The assembly of the older machines was floor-less and the hardware was problem free. Are apple products getting more and more expensive while the quality is degrading?
Am I expecting too much? I would appreciate your thoughts.
This was a very expensive machine. Hardware: 2.9 GHz Intel Core I9 MacBook Pro (15-inch 2018), 32 GB DDR4 with the Radeon Pro Vega 20 4080 MB Intel UHD Graphics 630 1536 MB running Mac OS Mojave 10.14.3
Thanks in advance for you opinion.
Issue: The TRACKPAD “click” is failing. Tracking and tap works but the “click” works intermittently. The issue was verified by an Apple Genius Bar technician.
The machine was purchased in December of 2018, approx. two months ago. The unit is under apple one-year warranty and apple is happy to order replacement parts and repair the machine. From what I understand, the battery, trackpad and keyboard would be replaced. It would take about a week for the repair.
Firstly, I am very disappointed that machine has hardware issues especially at this early stare when it is barely broken in. I would have expected Apple to simply replace the unit so that I would have the benefit of a new and pristine machine which was paid for. Not one that has hardware issues that is fixed, repaired or refurbished.
I would also like to note that I have owned MacBooks since 2008. The assembly of the older machines was floor-less and the hardware was problem free. Are apple products getting more and more expensive while the quality is degrading?
Am I expecting too much? I would appreciate your thoughts.
This was a very expensive machine. Hardware: 2.9 GHz Intel Core I9 MacBook Pro (15-inch 2018), 32 GB DDR4 with the Radeon Pro Vega 20 4080 MB Intel UHD Graphics 630 1536 MB running Mac OS Mojave 10.14.3
Thanks in advance for you opinion.