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  1. #1
    13-inch MacBook Pro SSD problem / service required
    I received an e-mail from Apple, saying that my 13-inch MacBook Pro needed a SSD service because of an issue with the drive.
    "Apple has determined that a limited number of 128GB and 256GB solid-state drives (SSD) used in 13-inch MacBook Pro (non Touch Bar) units have an issue that may result in data loss and failure of the drive. These units were sold between June 2017 and June 2018."
    They say the drive needs to be erased and reinitialised by an Apple service center. Can I o this myself and solve the problem?

  2. #2
    13-inch MacBook Pro SSD problem / service required
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    5,350
    Your Mac's Specs
    L2014 Mac mini macOS Mojave, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    Not recommended, and they wouldn't warranty any issue that might arise from it. Also, make sure you have a good backup of all your important data.
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  3. #3
    13-inch MacBook Pro SSD problem / service required
    pigoo3's Avatar
    Member Since
    May 20, 2008
    Location
    U.S.
    Posts
    39,956
    Your Mac's Specs
    2011 17" MBP 2.2ghz, 16gig ram, OS 10.11.6
    Quote Originally Posted by RayTex View Post
    They say the drive needs to be erased and reinitialised by an Apple service center. Can I o this myself and solve the problem?
    Probably not. As you can see in the Apple document related to this issue (linked below)...it mentions:

    "A technician will run a utility to update your drive firmware which will take approximately one hour or less."

    In order to do this yourself...you would need:

    - The "utility" the Apple technicians use (probably not easy or impossible to get).
    - And you would need a copy of the updated firmware (probably not easy or impossible to get).

    https://www.apple.com/support/13-inc...rvice-program/

    Hopefully there's an Apple Store not too far from you. Much better to have Apple do it.

    HTH,

    - Nick
    - Too many "beachballs", read this: Beachballs
    - Computer seems slower than it used to? Read this for some slow computer tips: Speedup
    - Almost full hard drive? Some solutions. Out of Space
    - Apple Battery Info. Battery

  4. #4
    Thanks a lot for the advise.
    Quote Originally Posted by ferrarr View Post
    Not recommended, and they wouldn't warranty any issue that might arise from it. Also, make sure you have a good backup of all your important data.
    Thanks for the advise

    - - - Updated - - -

    thank you. Wii go to Apple

  5. #5
    13-inch MacBook Pro SSD problem / service required
    JohnCL's Avatar
    Member Since
    Jan 29, 2009
    Location
    South Carolina
    Posts
    1,210
    Your Mac's Specs
    -->
    Please follow the documented process. As Nick already noted, you will never get a hold of the required tools to complete the task.
    2017 15" MBP 1tb | 2017 27" 5k iMac | 2016 12" MacBook | 2012 Mac Pro | 24" ACD | Verizon iPhone Xs Max | Series 4 Nike Watch 44mm w/Cellular |128GB iPad Pro LTE | 16GB iPad mini 2 | Gen 7 Nano | Gen 4 iPod Touch | TV1 | TV3 | TV4 | TV4K

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