Hi, first post on here and ive stumbled upon yous to seek some help please.
I have an iMac 2017 5k and i use virgin broadband in UK. The router supplied is a hub 3.0 for anyone that uses them and has any knowledge im in need of some help.
Ive been using this for around 1.5 years and had no problems via wifi, he router sends out a dual 2.6ghz and a 5ghz signal. He iMac started losing signal a couple of weeks ago and started playing up, becoming laggy, losing signal to my wireless keyboard and mouse aswell.
I called apple support and they had me do a fresh install on mac and wipe everything... and i reset my router. It seemed ok for a couple of days then started the wifi issues again, becmoning very laggy and not recognising my keyboard etc.
Reset router again and i noticed it would connect to one of the signals from my router (2.6ghz one) but as soon as i try to connect to the 5ghz one it crashes my mac.
My macbook has no problems connecting to them both via wifi and every other device connects fine to both of them.. just my imac
I ran a router cable from hub to my imac and it works fine, and dosent play up.
But as soon as i go back to wifi, its giving me issues.
Can anyone shed any light for me or had similar problems... ive spent a few days now trying to work out whats wrong and apple seem none the wiser and have booked me in to the genius bar this week.
I could live with wired connection, but i like operating sonos etc via imac and i cant now do this.
Sorry for the length of the post and hope for some feedback
Cheers
I have an iMac 2017 5k and i use virgin broadband in UK. The router supplied is a hub 3.0 for anyone that uses them and has any knowledge im in need of some help.
Ive been using this for around 1.5 years and had no problems via wifi, he router sends out a dual 2.6ghz and a 5ghz signal. He iMac started losing signal a couple of weeks ago and started playing up, becoming laggy, losing signal to my wireless keyboard and mouse aswell.
I called apple support and they had me do a fresh install on mac and wipe everything... and i reset my router. It seemed ok for a couple of days then started the wifi issues again, becmoning very laggy and not recognising my keyboard etc.
Reset router again and i noticed it would connect to one of the signals from my router (2.6ghz one) but as soon as i try to connect to the 5ghz one it crashes my mac.
My macbook has no problems connecting to them both via wifi and every other device connects fine to both of them.. just my imac
I ran a router cable from hub to my imac and it works fine, and dosent play up.
But as soon as i go back to wifi, its giving me issues.
Can anyone shed any light for me or had similar problems... ive spent a few days now trying to work out whats wrong and apple seem none the wiser and have booked me in to the genius bar this week.
I could live with wired connection, but i like operating sonos etc via imac and i cant now do this.
Sorry for the length of the post and hope for some feedback
Cheers