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  1. #1
    Old Mac, gray screen, logo, spinning wheel, help!
    hello all, Iím not sure if Iím in the right place. I have an old Mac, about 10 years old. I donít know what it runs! I canít get it to start up and have a very important old project on it. When I turn it on it gives the chime, goes to the gray screen with the logo and a loading wheel. It just stays there for ever. I have tried unplugging, unplugging all external drives (it does have a few internal that are still connected) starting in safe mode and those havenít worked. I know Iím not helping my situation by not knowing the system stats. Any help would be appreciated! Thank you.

  2. #2
    Old Mac, gray screen, logo, spinning wheel, help!
    chscag's Avatar
    Member Since
    Jan 23, 2008
    Location
    Keller, Texas
    Posts
    56,814
    Your Mac's Specs
    2017 27" iMac, 10.5" iPad Pro, iPhone 6s+, iPhone 7+, Numerous iPods, Mojave
    It's difficult to try to even guess what the problem might be. See if you can get the serial number off the machine and let us know what it is. We can look it up at the Apple site and get the specs that way. The serial number should be on the bottom plate.

    The symptom you stated above might be the sign of a bad hard drive but it could also be other things. You should at least know what type of Mac it is though. iMac, Mac Pro, MacBook Pro, etc.

  3. #3
    Thank you, I will look. Itís a desktop, itís one of those big silver guys with the handles.

  4. #4
    Old Mac, gray screen, logo, spinning wheel, help!
    ferrarr's Avatar
    Member Since
    May 21, 2012
    Location
    Pawtucket, RI, US
    Posts
    5,365
    Your Mac's Specs
    L2014 Mac mini macOS Mojave, iPhone 8+ iOS 12, 12.9" iPad Pro 1 iOS 12, Pencil 1
    If it is that old, do you have the OS and system discs that came with it? One of them should have a hardware check application on it?
    -- Bob --
    Please backup. Everything has a life cycle, unexpected and warning free. Nothing will last as long as you want it to.

  5. #5
    Old Mac, gray screen, logo, spinning wheel, help!
    IWT's Avatar
    Member Since
    Jan 23, 2009
    Location
    Born in Scotland, Worked in Scotland then England, Now live in Wales
    Posts
    4,859
    Your Mac's Specs
    Late 2015 5K 27-inch Retina iMac, 4GHz i7, 32GB RAM, 1TB Flash Drive, macOS High Sierra 10.13.6
    And, crucial question; do you have any form of backup? I'm thinking particularly of your "very important old project".

    But, of course a full backup would be even better.

    Ian
    Ian

  6. #6
    I neither have the disks or a functioning cd tray, itís an old beast.

  7. #7
    Not a full back up, but I have what I need backed up pretty much, itís just that it is a Final Cut Pro 7 Project and non of my other computers can run that program.

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