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Apple Computing Products:
macOS - Notebook Hardware
Very disappointing in Apple Care service!
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<blockquote data-quote="JuanGuapo" data-source="post: 770030" data-attributes="member: 32212"><p>First of all, why on earth did you take it to an Apple Store if you live so far away from one?! AppleCare will gladly send you a return box for free, so you wouldn't need to drive so far. Sorry, just my first impression after reading your story.</p><p></p><p>The saddest part is I can believe everything happened just like you said it did. Like you, I like Apple but I've had my ups and downs w/ them as well; thankfully, more ups than downs.</p><p></p><p>The first thing I'd do is get ahold of the store manager, and explain the situation as calmly as possible. When you have him/her on the phone, explain that you want this resolved, and would like to file a complaint over how your "time was wasted" driving down there for something that was so "clearly botched." I would also not forget to mention the "used parts" comment, as well as being made to feel as though they're doing you a favor....their job is to fix the problem, period.</p><p></p><p>If you do not get anywhere w/ the store manager, or they are anything less than empathetic, then I highly recommend contacting Apple Customer Relations and explain (in nauseating detail) exactly what happened. I would also make it a point to tell them the dates/times as well as names of people you had interaction with. Make it a point to praise those who actually tried to help before complaining about someone who didn't.</p><p></p><p>Most of the "downs" that we (my fiance and I) have had w/ Apple have been with the retail store. In fact, one of their Genius' said the reason my BlackBook creaked is "...because it is cheaper than the Macbook Pro." Heh.</p><p></p><p>It may be Apple Retail, but it's still retail...</p><p></p><p>Let us know how it goes, make sure they treat you right.</p></blockquote><p></p>
[QUOTE="JuanGuapo, post: 770030, member: 32212"] First of all, why on earth did you take it to an Apple Store if you live so far away from one?! AppleCare will gladly send you a return box for free, so you wouldn't need to drive so far. Sorry, just my first impression after reading your story. The saddest part is I can believe everything happened just like you said it did. Like you, I like Apple but I've had my ups and downs w/ them as well; thankfully, more ups than downs. The first thing I'd do is get ahold of the store manager, and explain the situation as calmly as possible. When you have him/her on the phone, explain that you want this resolved, and would like to file a complaint over how your "time was wasted" driving down there for something that was so "clearly botched." I would also not forget to mention the "used parts" comment, as well as being made to feel as though they're doing you a favor....their job is to fix the problem, period. If you do not get anywhere w/ the store manager, or they are anything less than empathetic, then I highly recommend contacting Apple Customer Relations and explain (in nauseating detail) exactly what happened. I would also make it a point to tell them the dates/times as well as names of people you had interaction with. Make it a point to praise those who actually tried to help before complaining about someone who didn't. Most of the "downs" that we (my fiance and I) have had w/ Apple have been with the retail store. In fact, one of their Genius' said the reason my BlackBook creaked is "...because it is cheaper than the Macbook Pro." Heh. It may be Apple Retail, but it's still retail... Let us know how it goes, make sure they treat you right. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Very disappointing in Apple Care service!
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