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Apple Mobile Products: iPhone, iPad, iPod
iPod Hardware and Accessories
Upgraded units after return - experiences?
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<blockquote data-quote="F@TMAN" data-source="post: 102739"><p>I appreciate your thoughts, <strong>D3v1L80Y</strong>, and also your feedback. I am well aware that Apple are under no legal obligation to upgrade my unit, as you state, since the warranty covers my original 3G unit. What I was after was more towards "good will", if you like, as I put it to one rep "I'm giving (Apple) the opportunity to make good the wrongs that I've been dealt". I know, some may think I'm being silly, but I believe there are grounds for an upgrade, and I had/have nothing to lose. Regarding your comments on my conduct, I do believe I've kept my composure for the duration of my dealings with Apple (as you can imagine, it's quite a task!). I don't believe I've ever been rude, firm would be a better word. I appreciate Apple are a large company, but the service that I'm receiving after purchase makes me wonder how strongly they do stand behind this particular product (as you put it). Simply replacing a unit until the end user has some good luck with it will not hide the issue in the long term...</p><p></p><p>[/rant]</p><p></p><p>Thanks once again</p></blockquote><p></p>
[QUOTE="F@TMAN, post: 102739"] I appreciate your thoughts, [b]D3v1L80Y[/b], and also your feedback. I am well aware that Apple are under no legal obligation to upgrade my unit, as you state, since the warranty covers my original 3G unit. What I was after was more towards "good will", if you like, as I put it to one rep "I'm giving (Apple) the opportunity to make good the wrongs that I've been dealt". I know, some may think I'm being silly, but I believe there are grounds for an upgrade, and I had/have nothing to lose. Regarding your comments on my conduct, I do believe I've kept my composure for the duration of my dealings with Apple (as you can imagine, it's quite a task!). I don't believe I've ever been rude, firm would be a better word. I appreciate Apple are a large company, but the service that I'm receiving after purchase makes me wonder how strongly they do stand behind this particular product (as you put it). Simply replacing a unit until the end user has some good luck with it will not hide the issue in the long term... [/rant] Thanks once again [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPod Hardware and Accessories
Upgraded units after return - experiences?
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