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Apple Computing Products:
macOS - Apps and Programs
Updating iPhone/iPad through iMazing
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<blockquote data-quote="IWT" data-source="post: 1800913" data-attributes="member: 83420"><p><strong>PROBLEM SOLVED</strong></p><p></p><p>I contacted Apple (wonderful to have AppleCare Plus!!!).</p><p></p><p>They tried every trick in the book.</p><p></p><p>They proved that each iDevice was being recognised by going into System Report > USB > connected devices.</p><p></p><p>In the end: they got me to Open Safari and put in "Download iTunes", which takes you to the Apple iTunes Download page > Download.</p><p></p><p>This re-downloaded iTunes which detected that although I had the latest version, there was a corrupt script or somesuch and it overwrote that - at which point, my iPhone X which was attached, was suddenly recognised.</p><p></p><p>As far as I could tell, it may have put something on the iPhone X as well - not sure on that point.</p><p></p><p>At the end, all 4 iDevices were now recognised - without any additional software being put on these.</p><p></p><p>The advisor said that the fault was not iMazing (probably not he said), but that the last iTunes update was corrupted.</p><p></p><p>BTW, he confirmed, by taking control of my iPhone and my iPad Pro, that iOS 12 was correctly installed.</p><p></p><p>Bottom line: faulty download of latest iTunes - AND I wasn't the first to find this problem.</p><p></p><p>So anyone who meets this problem, re-download iTunes (as above). It overwrites the software but does not affect the content ie your songs.</p><p></p><p>Hope that helps someone, somewhere.</p><p></p><p>Ian</p></blockquote><p></p>
[QUOTE="IWT, post: 1800913, member: 83420"] [B]PROBLEM SOLVED[/B] I contacted Apple (wonderful to have AppleCare Plus!!!). They tried every trick in the book. They proved that each iDevice was being recognised by going into System Report > USB > connected devices. In the end: they got me to Open Safari and put in "Download iTunes", which takes you to the Apple iTunes Download page > Download. This re-downloaded iTunes which detected that although I had the latest version, there was a corrupt script or somesuch and it overwrote that - at which point, my iPhone X which was attached, was suddenly recognised. As far as I could tell, it may have put something on the iPhone X as well - not sure on that point. At the end, all 4 iDevices were now recognised - without any additional software being put on these. The advisor said that the fault was not iMazing (probably not he said), but that the last iTunes update was corrupted. BTW, he confirmed, by taking control of my iPhone and my iPad Pro, that iOS 12 was correctly installed. Bottom line: faulty download of latest iTunes - AND I wasn't the first to find this problem. So anyone who meets this problem, re-download iTunes (as above). It overwrites the software but does not affect the content ie your songs. Hope that helps someone, somewhere. Ian [/QUOTE]
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Apple Computing Products:
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Updating iPhone/iPad through iMazing
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