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Apple Computing Products:
macOS - Operating System
Unremovable Spam
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<blockquote data-quote="gsahli" data-source="post: 1656242" data-attributes="member: 182015"><p>Tell her to try Adware Medic from here:</p><p> <a href="http://www.adwaremedic.com/index.php" target="_blank">AdwareMedic</a></p><p></p><p>Scams like that are becoming quite common on Macs. </p><p>Unfortunately, if she allowed them access to her Mac, it should be considered "hacked" (security compromised). If she remembers what she installed or enabled, to allow them access, then maybe that can be uninstalled.</p><p>Otherwise, an erase and re-install is recommended. (of course backup her files first.)</p><p></p><p>Keep in mind that she gave them access to passwords and probably documents with account info. If it were me, I'd change bank and credit card online access passwords soon.</p></blockquote><p></p>
[QUOTE="gsahli, post: 1656242, member: 182015"] Tell her to try Adware Medic from here: [url=http://www.adwaremedic.com/index.php]AdwareMedic[/url] Scams like that are becoming quite common on Macs. Unfortunately, if she allowed them access to her Mac, it should be considered "hacked" (security compromised). If she remembers what she installed or enabled, to allow them access, then maybe that can be uninstalled. Otherwise, an erase and re-install is recommended. (of course backup her files first.) Keep in mind that she gave them access to passwords and probably documents with account info. If it were me, I'd change bank and credit card online access passwords soon. [/QUOTE]
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Apple Computing Products:
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Unremovable Spam
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