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Apple Computing Products:
macOS - Operating System
trouble getting Mountain Lion up-to-date
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<blockquote data-quote="Gatta" data-source="post: 1431506" data-attributes="member: 265093"><p>I am one of the many people who bought a computer in June with the promise that I would be able to get the new operating system when it was released.</p><p></p><p>Last Wednesday, I filled out the up-to-date form and (like others) waited many days. On Friday, I got my password protected pdf content code, but no password. I waited. On Saturday, I called Apple support to see what was up. The woman gave me an email (uptodatesupport@apple.com) to write and otherwise couldn't really help. She later called to say back to say that my content code was probably a wrong one anyway, and she was asking Apple to send me a new one. A couple hours later, a new code came in - still no password.</p><p></p><p>I wrote the uptodate support people on Saturday - no reply. I wrote again on Sunday. No reply. I called Apple on Monday - they were nice but could not help. I emailed the uptodate support again with an alternate email and my phone number (in case some mega spam filter is blocking that password email - even though I've gotten all kinds of other messages from Apple).</p><p></p><p>Has anyone had this problem and been able to solve it? Or does anyone have an alternative solution?</p><p></p><p>Thanks</p></blockquote><p></p>
[QUOTE="Gatta, post: 1431506, member: 265093"] I am one of the many people who bought a computer in June with the promise that I would be able to get the new operating system when it was released. Last Wednesday, I filled out the up-to-date form and (like others) waited many days. On Friday, I got my password protected pdf content code, but no password. I waited. On Saturday, I called Apple support to see what was up. The woman gave me an email (uptodatesupport@apple.com) to write and otherwise couldn't really help. She later called to say back to say that my content code was probably a wrong one anyway, and she was asking Apple to send me a new one. A couple hours later, a new code came in - still no password. I wrote the uptodate support people on Saturday - no reply. I wrote again on Sunday. No reply. I called Apple on Monday - they were nice but could not help. I emailed the uptodate support again with an alternate email and my phone number (in case some mega spam filter is blocking that password email - even though I've gotten all kinds of other messages from Apple). Has anyone had this problem and been able to solve it? Or does anyone have an alternative solution? Thanks [/QUOTE]
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Apple Computing Products:
macOS - Operating System
trouble getting Mountain Lion up-to-date
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