Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Travelling, using new SIM card from local carrier, but...
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="MacInWin" data-source="post: 1778196" data-attributes="member: 396914"><p>Cupertino, we have resolution! The full reset I did last night did NOT fix the issue, so this morning I was in the queue at 9:50 for the 10 AM opening at the Regent Street Apple. Had to wait about 15 minutes after the store opened for a genius to be available. Nice fellow, took the history with the "yeah, yeah" face on, then had the same issue that I did when he went through the same steps. Then he disappeared into the back, came back with an MBA, attached it, looked at the profile of the device, declared he had never seen that one before and that it must be locked by my carrier. Nope, I told him, I had verified with Verizon that it was NOT locked. He called in a second genius, who then did the "yeah, yeah, sure" face to genius #1 and then went through the exact same steps to the exact same conclusion. Then they decided it needed a full reset to correct the profile, so I let them do it. No change in behavior or the name of the profile on the laptop software. At this point I am two up in the "stump the genius" game! Genius #2 then insisted my phone must be locked by my provider. I tell him no, that I bought the iPhone directly from Apple, unlocked. Both now disappear. I wait 25 minutes, Genius 2 comes over, says Genius 1 is on the phone with Apple and was put on hold while they research. About 10 minutes later Genius 1 comes out and said that the profile was invalid, that whoever he had talked to had never seen it either and that Apple had to update their database to correct it, but that they had confirmed that the phone was unlocked and that the SIM should work in a couple of hours. I left about 11:30 and headed back to the flat to restore the phone from the backup I had made that morning (remember the reset? Yep, totally wiped out). Finished the restore about 1, but the phone was downloading all of the apps to install again (download #3 for all of the installed apps, thanks to Apple's boneheaded decision on iTunes). Left it in the flat still downloading to go shopping, returned about 3:30. It was fully restored and just for grins and giggles, swapped the Verizon SIM out and put the EE SIM in. And it WORKED!!! </p><p></p><p>So now I am on EE, life is good, and whatever was mucked up on the database is apparently repaired. I'll give credit to Apple and Genius 1 for persisting. And the lesson learned is that you just keep insisting, nicely, that it SHOULD work and they will keep trying to make it work (and I still won the stump the genius, 2-1).</p></blockquote><p></p>
[QUOTE="MacInWin, post: 1778196, member: 396914"] Cupertino, we have resolution! The full reset I did last night did NOT fix the issue, so this morning I was in the queue at 9:50 for the 10 AM opening at the Regent Street Apple. Had to wait about 15 minutes after the store opened for a genius to be available. Nice fellow, took the history with the "yeah, yeah" face on, then had the same issue that I did when he went through the same steps. Then he disappeared into the back, came back with an MBA, attached it, looked at the profile of the device, declared he had never seen that one before and that it must be locked by my carrier. Nope, I told him, I had verified with Verizon that it was NOT locked. He called in a second genius, who then did the "yeah, yeah, sure" face to genius #1 and then went through the exact same steps to the exact same conclusion. Then they decided it needed a full reset to correct the profile, so I let them do it. No change in behavior or the name of the profile on the laptop software. At this point I am two up in the "stump the genius" game! Genius #2 then insisted my phone must be locked by my provider. I tell him no, that I bought the iPhone directly from Apple, unlocked. Both now disappear. I wait 25 minutes, Genius 2 comes over, says Genius 1 is on the phone with Apple and was put on hold while they research. About 10 minutes later Genius 1 comes out and said that the profile was invalid, that whoever he had talked to had never seen it either and that Apple had to update their database to correct it, but that they had confirmed that the phone was unlocked and that the SIM should work in a couple of hours. I left about 11:30 and headed back to the flat to restore the phone from the backup I had made that morning (remember the reset? Yep, totally wiped out). Finished the restore about 1, but the phone was downloading all of the apps to install again (download #3 for all of the installed apps, thanks to Apple's boneheaded decision on iTunes). Left it in the flat still downloading to go shopping, returned about 3:30. It was fully restored and just for grins and giggles, swapped the Verizon SIM out and put the EE SIM in. And it WORKED!!! So now I am on EE, life is good, and whatever was mucked up on the database is apparently repaired. I'll give credit to Apple and Genius 1 for persisting. And the lesson learned is that you just keep insisting, nicely, that it SHOULD work and they will keep trying to make it work (and I still won the stump the genius, 2-1). [/QUOTE]
Verification
Post reply
Forums
Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Travelling, using new SIM card from local carrier, but...
Top