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<blockquote data-quote="Zoolook" data-source="post: 510262" data-attributes="member: 21101"><p>I have mixed feelings about this post. On the one hand, you're saying, 'just be a decent human being with the Genius guys', which is fair enough. On the other hand, you're saying that we, the customer, should be the patient rational honest one, in the face of some complete BS'er telling us, with a straight face, that 'no one else has had a problem with a flickering screen', you must have abused your laptop.</p><p></p><p>All retail interactions are loaded, but it astounds me that the old 'the customer is always right' saying seems completely absent in retail stores specializing in computers. Apple stores are no different.</p><p></p><p>I cringe on occasion, listening to an Apple Store rep attempting 'explaining' things to customers, like one when I bought my iPOD (last time I was in their store) trying to tell a 70-something year old woman, who wanted to eMail her grand children, why she needed 4 gigs of RAM in the new iMac she was about to purchase. It just makes me wonder what garbage I am going to be told, if I ask a question I genuinely don't know the answer to.</p><p></p><p>Sure, leave your ego and your anger at the door, or even better at home, but also let the genius or store assistant know you're not an idiot as well. Respect always works both ways - sometimes Apple store employees appear more concern about how cool they seem, rather than actually helping you get your problem resolved.</p></blockquote><p></p>
[QUOTE="Zoolook, post: 510262, member: 21101"] I have mixed feelings about this post. On the one hand, you're saying, 'just be a decent human being with the Genius guys', which is fair enough. On the other hand, you're saying that we, the customer, should be the patient rational honest one, in the face of some complete BS'er telling us, with a straight face, that 'no one else has had a problem with a flickering screen', you must have abused your laptop. All retail interactions are loaded, but it astounds me that the old 'the customer is always right' saying seems completely absent in retail stores specializing in computers. Apple stores are no different. I cringe on occasion, listening to an Apple Store rep attempting 'explaining' things to customers, like one when I bought my iPOD (last time I was in their store) trying to tell a 70-something year old woman, who wanted to eMail her grand children, why she needed 4 gigs of RAM in the new iMac she was about to purchase. It just makes me wonder what garbage I am going to be told, if I ask a question I genuinely don't know the answer to. Sure, leave your ego and your anger at the door, or even better at home, but also let the genius or store assistant know you're not an idiot as well. Respect always works both ways - sometimes Apple store employees appear more concern about how cool they seem, rather than actually helping you get your problem resolved. [/QUOTE]
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