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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Software or Hardware Problem?
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<blockquote data-quote="IWT" data-source="post: 1927050" data-attributes="member: 83420"><p>That sounds fine; but I have to say that Apple Care or not, that iPhone is "damaged" in a way that Apple should repair/replace it.</p><p></p><p>What I'd do is take it by appointment to an Apple Store if that is within reasonable travel distance. Be kind, courteous but also firm with them. A major fault occurred previously and Apple did a complete repair.</p><p></p><p>That is what you should insist they do again or, better still, request a refurbished iPhone with the same specs as yours.</p><p></p><p>If you get no joy, contact Apple Customer Relations by phone. They have much more latitude in terms of replacing a damaged iPhone - NB I said Customer Relations rather than phoning Apple help line.</p><p></p><p>Good luck.</p><p></p><p>Ian</p></blockquote><p></p>
[QUOTE="IWT, post: 1927050, member: 83420"] That sounds fine; but I have to say that Apple Care or not, that iPhone is "damaged" in a way that Apple should repair/replace it. What I'd do is take it by appointment to an Apple Store if that is within reasonable travel distance. Be kind, courteous but also firm with them. A major fault occurred previously and Apple did a complete repair. That is what you should insist they do again or, better still, request a refurbished iPhone with the same specs as yours. If you get no joy, contact Apple Customer Relations by phone. They have much more latitude in terms of replacing a damaged iPhone - NB I said Customer Relations rather than phoning Apple help line. Good luck. Ian [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Software or Hardware Problem?
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