Ring 2 with hub 3 router problem

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I have been given a ring 2 doorbell for Christmas but cannot get it to operate as when I try to set it up I can get as far as wifi and this is where it fails, it says connected but no internet connection tried switching the firewall and the vpn also rebooted the hub 3 but still getting the same message. One suggestion is to make sure I am running at 2.4ghz and not 5.0ghz how do I get into the hub settings, any other tips to overcome this problem would be very helpful,
 

chscag

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2017 27" iMac, 10.5" iPad Pro, iPhone 8, iPhone 11, iPhone 12 Mini, Numerous iPods, Monterey
First, you should download and read thru Virgin Media's manual for the Hub 3:


Read thru the manual which should have instructions on how to access its settings. Let us know if you need more help with this.
 

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