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Switcher Hangout (Windows to Mac)
Recovery key - Apple ID vs Device and How to Change or Delete
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<blockquote data-quote="janeserky" data-source="post: 1898271" data-attributes="member: 372409"><p>Hi all</p><p></p><p>a quick update.</p><p></p><p>I have been in contact with Apple who have confirmed that there is a problem. The 'back end' of the system indicates that I never set a recovery key but they do not know why my appleID logon page implies that one exists and yet both my iPhone and iPad show 'recovery key' as 'off'.</p><p></p><p>When I log onto Apple.appleID.com, the 'security' screen should either clearly show 'activate', 'deactivate' or 'reset' (I don't have any of these). Weirdly, the information on this screen regarding the 'recovery key' has changed over the past few weeks - and Apple stated it was not surprising, as they have been updating the website during this time.</p><p></p><p>Apple are still troubleshooting my particular problem.</p><p></p><p>Further updates to follow.</p></blockquote><p></p>
[QUOTE="janeserky, post: 1898271, member: 372409"] Hi all a quick update. I have been in contact with Apple who have confirmed that there is a problem. The 'back end' of the system indicates that I never set a recovery key but they do not know why my appleID logon page implies that one exists and yet both my iPhone and iPad show 'recovery key' as 'off'. When I log onto Apple.appleID.com, the 'security' screen should either clearly show 'activate', 'deactivate' or 'reset' (I don't have any of these). Weirdly, the information on this screen regarding the 'recovery key' has changed over the past few weeks - and Apple stated it was not surprising, as they have been updating the website during this time. Apple are still troubleshooting my particular problem. Further updates to follow. [/QUOTE]
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Switcher Hangout (Windows to Mac)
Recovery key - Apple ID vs Device and How to Change or Delete
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