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Apple Mobile Products: iPhone, iPad, iPod
iPhone Hardware and Accessories
Questions and by the truck loads...
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<blockquote data-quote="Calijoefornia" data-source="post: 882784" data-attributes="member: 111178"><p>Hey iLaw, thanks for the response. Great news, I went in today and they gave me no issues. Thankfully, my friend included the sim card with the phone, so there was no issue there. I even got a bit of an upgrade because they didn't have any white 3G's in stock! He said they don't like to exchange white for black or vice versa...So with that, they went ahead and hooked me up with a white 16GB 3GS! Since I had a ton of questions and curiosities beforehand that some others may have now, I'll go ahead and lay out what I know:</p><p></p><p>If you get a replacement phone (not a repair of the one you have now), your new iPhone will have a 1 year warranty from the day you get it. So for example, today, I got a replacement phone for mine, and this new one has a warranty until August of 2010. Nice!</p><p></p><p>If you have an at&t sim card, there's really no worries for you. I was worried that they wouldn't do the repair/replacement because the sim didn't even work, but I told them it's been acting up lately and they just suggested I take it to an at&t store and get a new one after I leave.</p><p></p><p>They flat out will NOT do any kind of exchange if you don't have an at&t sim card. Regardless of the fact that you may be with at&t, if there's no sim, it's no bueno.</p><p></p><p>If your phone has more damage than just the screen, you can request a new phone altogether. In my case, the back casing was cracked as well as the screen and he asked if I'd like a new one instead of waiting for a repair. Score!</p><p></p><p>The cost of a new phone or a repair is the same--$199. It doesn't matter what phone or generation iPhone you have, it's always $199.</p><p></p><p>Just like iLaw said, you can tell them you'll finish activating the phone from home and there should be no issues with that. To my knowledge, this only works with Apple stores in the US. Anywhere outside of the US, I can't help you. Certain providers have different rules with the home activation policy.</p><p></p><p></p><p>I hope this helps as I'm sure someone is going through, or will go through the same situation I did. Thanks for reading.</p></blockquote><p></p>
[QUOTE="Calijoefornia, post: 882784, member: 111178"] Hey iLaw, thanks for the response. Great news, I went in today and they gave me no issues. Thankfully, my friend included the sim card with the phone, so there was no issue there. I even got a bit of an upgrade because they didn't have any white 3G's in stock! He said they don't like to exchange white for black or vice versa...So with that, they went ahead and hooked me up with a white 16GB 3GS! Since I had a ton of questions and curiosities beforehand that some others may have now, I'll go ahead and lay out what I know: If you get a replacement phone (not a repair of the one you have now), your new iPhone will have a 1 year warranty from the day you get it. So for example, today, I got a replacement phone for mine, and this new one has a warranty until August of 2010. Nice! If you have an at&t sim card, there's really no worries for you. I was worried that they wouldn't do the repair/replacement because the sim didn't even work, but I told them it's been acting up lately and they just suggested I take it to an at&t store and get a new one after I leave. They flat out will NOT do any kind of exchange if you don't have an at&t sim card. Regardless of the fact that you may be with at&t, if there's no sim, it's no bueno. If your phone has more damage than just the screen, you can request a new phone altogether. In my case, the back casing was cracked as well as the screen and he asked if I'd like a new one instead of waiting for a repair. Score! The cost of a new phone or a repair is the same--$199. It doesn't matter what phone or generation iPhone you have, it's always $199. Just like iLaw said, you can tell them you'll finish activating the phone from home and there should be no issues with that. To my knowledge, this only works with Apple stores in the US. Anywhere outside of the US, I can't help you. Certain providers have different rules with the home activation policy. I hope this helps as I'm sure someone is going through, or will go through the same situation I did. Thanks for reading. [/QUOTE]
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