Forums
New posts
Articles
Product Reviews
Policies
FAQ
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Menu
Log in
Register
Install the app
Install
Forums
Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="MacShane" data-source="post: 1539896" data-attributes="member: 159792"><p>Anybody catch <a href="http://reviews.cnet.com/8301-18438_7-57584415-82/what-my-disabled-ipod-touch-says-about-the-state-of-apples-customer-service/" target="_blank">THIS</a> joker's article (if you could call it that) on CNET several months back? It didn't say so much about Apple's customer service as it did about his character and it has so many holes and so many questions left unanswered that it's laughable at best. The only thing I can say for him is that it's an entertaining read, but I cannot believe that this was allowed to be published. On second thought, it IS CNET, after all...</p><p></p><p>Long story short (if you don't want read this drawn-out diatribe), the guy's 9-year-old daughter get's locked out of her ipod touch for 43 years (strike 1 - giving a passcode-locked device to small children is just silly), and he can't get it into restore mode, so he takes it to the Apple Store and they can't seem to get it into restore mode either, so they tell him he needs to pay $150 for a replacement, being a hardware problem, at which he balks, telling them he owns a billion Apple devices and is entitled to a free replacement and proceeds to cuss them out (strike 2 - nice childish behavior). He storms out, takes the iPod home and (on a fluke?) is able to get it into restore mode on like the first try, and in the end is able to fix it himself (strike 3 - he coulda saved himself and the people at the Apple Store a whole lot of grief if he would have just had a little more patience). What a moron. Guess the people at the Apple Store loosened those buttons up for him...</p></blockquote><p></p>
[QUOTE="MacShane, post: 1539896, member: 159792"] Anybody catch [URL="http://reviews.cnet.com/8301-18438_7-57584415-82/what-my-disabled-ipod-touch-says-about-the-state-of-apples-customer-service/"]THIS[/URL] joker's article (if you could call it that) on CNET several months back? It didn't say so much about Apple's customer service as it did about his character and it has so many holes and so many questions left unanswered that it's laughable at best. The only thing I can say for him is that it's an entertaining read, but I cannot believe that this was allowed to be published. On second thought, it IS CNET, after all... Long story short (if you don't want read this drawn-out diatribe), the guy's 9-year-old daughter get's locked out of her ipod touch for 43 years (strike 1 - giving a passcode-locked device to small children is just silly), and he can't get it into restore mode, so he takes it to the Apple Store and they can't seem to get it into restore mode either, so they tell him he needs to pay $150 for a replacement, being a hardware problem, at which he balks, telling them he owns a billion Apple devices and is entitled to a free replacement and proceeds to cuss them out (strike 2 - nice childish behavior). He storms out, takes the iPod home and (on a fluke?) is able to get it into restore mode on like the first try, and in the end is able to fix it himself (strike 3 - he coulda saved himself and the people at the Apple Store a whole lot of grief if he would have just had a little more patience). What a moron. Guess the people at the Apple Store loosened those buttons up for him... [/QUOTE]
Verification
Post reply
Forums
Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
Top