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Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
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<blockquote data-quote="JohnCL" data-source="post: 1539820" data-attributes="member: 84508"><p>Had a decent experience at the Apple Store today myself.</p><p> </p><p>The SSD died in my wife's MBA, and when I arrived for my appt. there was one Genius literally doing all the work for a half dozen customers or so. I told him that I had nothing but time today, so help whoever you need to. Once he got back to me he ran diags and the SSD didn't report so he sent it to the back to be opened up to check cabling and connections.</p><p></p><p>Once he got back he told me the SSD was surely dead and that I was out of warranty. I went in thinking I had warranty, but it expired 22 days ago. He said hang on, I'll be right back. He said that you've been "super cool" with me by letting me take care of other less than patient folks, so Apple is going to help you. I still have to pay for the repair, but not near as much as the original estimate. I got off the hook for $140 for an SSD replacement, and the wifey will have her beloved back in 3 days.</p><p></p><p>Apple surely didn't owe me anything as the warranty was expired, but I really appreciate what they did. Their customer service is second to none. </p><p></p><p>Alex (Leawood, KS Genius), this Apple user thanks you!</p></blockquote><p></p>
[QUOTE="JohnCL, post: 1539820, member: 84508"] Had a decent experience at the Apple Store today myself. The SSD died in my wife's MBA, and when I arrived for my appt. there was one Genius literally doing all the work for a half dozen customers or so. I told him that I had nothing but time today, so help whoever you need to. Once he got back to me he ran diags and the SSD didn't report so he sent it to the back to be opened up to check cabling and connections. Once he got back he told me the SSD was surely dead and that I was out of warranty. I went in thinking I had warranty, but it expired 22 days ago. He said hang on, I'll be right back. He said that you've been "super cool" with me by letting me take care of other less than patient folks, so Apple is going to help you. I still have to pay for the repair, but not near as much as the original estimate. I got off the hook for $140 for an SSD replacement, and the wifey will have her beloved back in 3 days. Apple surely didn't owe me anything as the warranty was expired, but I really appreciate what they did. Their customer service is second to none. Alex (Leawood, KS Genius), this Apple user thanks you! [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
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