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Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
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<blockquote data-quote="RavingMac" data-source="post: 1539577" data-attributes="member: 45350"><p>Good to hear, Nick.</p><p></p><p>My own customer experiences with Apple have been predominately positive. The only negative I ever had was trying to do something that wasn't in their SOP/normal protocol.</p><p></p><p>I had a non-repairable iPad 2 which they were going to replace free. My suggestion was they keep the replacement and give me some form of credit and I would purchase a 3rd gen iPad. Amount of credit was never discussed.</p><p></p><p>In the end, even though my request seemed reasonable enough (to me and the Apple reps I spoke with), couldn't do it because of red tape and lack of computer and charge codes to do it.</p><p></p><p>Regardless, they were uniformly polite and helpful through the process. And, every repair I have every had has been quick and painless. So, I agree, Apple customer service is excellent.</p></blockquote><p></p>
[QUOTE="RavingMac, post: 1539577, member: 45350"] Good to hear, Nick. My own customer experiences with Apple have been predominately positive. The only negative I ever had was trying to do something that wasn't in their SOP/normal protocol. I had a non-repairable iPad 2 which they were going to replace free. My suggestion was they keep the replacement and give me some form of credit and I would purchase a 3rd gen iPad. Amount of credit was never discussed. In the end, even though my request seemed reasonable enough (to me and the Apple reps I spoke with), couldn't do it because of red tape and lack of computer and charge codes to do it. Regardless, they were uniformly polite and helpful through the process. And, every repair I have every had has been quick and painless. So, I agree, Apple customer service is excellent. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Positive Apple Experience
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