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Apple Computing Products:
macOS - Notebook Hardware
Not impressed with Apples Customer service
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<blockquote data-quote="cwa107" data-source="post: 775771" data-attributes="member: 24098"><p>In my experience, the Apple Stores operate independently from Apple Tech Support. For example, once I called the SuperDrive into Apple Care, they pretty much only offered me a depot repair option. When I protested, they said "schedule an appointment with the Apple Store or find a local Apple Authorized Repair Provider". They did not offer any kind of reference number, nor did they schedule an appointment for me - I was just on my own. When I arrived at the Genius Bar, the tech treated me like I was a new case, never referencing any kind of repair order or record of the problem.</p><p></p><p>In short, I wouldn't worry about it. If the Apple Store deems it necessary to replace the machine, I'm sure nobody's feelings will be hurt at Apple Care.</p></blockquote><p></p>
[QUOTE="cwa107, post: 775771, member: 24098"] In my experience, the Apple Stores operate independently from Apple Tech Support. For example, once I called the SuperDrive into Apple Care, they pretty much only offered me a depot repair option. When I protested, they said "schedule an appointment with the Apple Store or find a local Apple Authorized Repair Provider". They did not offer any kind of reference number, nor did they schedule an appointment for me - I was just on my own. When I arrived at the Genius Bar, the tech treated me like I was a new case, never referencing any kind of repair order or record of the problem. In short, I wouldn't worry about it. If the Apple Store deems it necessary to replace the machine, I'm sure nobody's feelings will be hurt at Apple Care. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Not impressed with Apples Customer service
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