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Apple Computing Products:
macOS - Notebook Hardware
Not impressed with Apples Customer service
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<blockquote data-quote="pphil09" data-source="post: 775659" data-attributes="member: 78960"><p>I called about the screen flicker on my MacBook, and I was ran all over the place by apple.</p><p></p><p>Apparently my Macbook is part of a capture, which means that I cant exchange it at an apple store, because the laptop has to be shipped to apple (and why can't the store do that???), and it will take them about 48 hours to even get a hold of me, and since its christmas, the process wont even be started until next monday. </p><p></p><p>Well next monday, im going to be in Seattle which is about 5 hours from where I live so its going to be even longer until im able to return the laptop.</p><p></p><p>On top of that, I now have to back up all my data, and I dont have a time machine or anything like that yet.</p><p></p><p>So instead of simply taking my laptop to an apple store and exchanging it there, I have to do all this crap and for at least another week im stuck with a laptop with a screen that flickers so much it hurts my eyes.</p><p></p><p>How long do you have to be a customer until this so called "excellent" customer service takes place?</p><p></p><p>I spent $2000 on this thing, seems like they would at least be able to fix it without a big headache for me.</p></blockquote><p></p>
[QUOTE="pphil09, post: 775659, member: 78960"] I called about the screen flicker on my MacBook, and I was ran all over the place by apple. Apparently my Macbook is part of a capture, which means that I cant exchange it at an apple store, because the laptop has to be shipped to apple (and why can't the store do that???), and it will take them about 48 hours to even get a hold of me, and since its christmas, the process wont even be started until next monday. Well next monday, im going to be in Seattle which is about 5 hours from where I live so its going to be even longer until im able to return the laptop. On top of that, I now have to back up all my data, and I dont have a time machine or anything like that yet. So instead of simply taking my laptop to an apple store and exchanging it there, I have to do all this crap and for at least another week im stuck with a laptop with a screen that flickers so much it hurts my eyes. How long do you have to be a customer until this so called "excellent" customer service takes place? I spent $2000 on this thing, seems like they would at least be able to fix it without a big headache for me. [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Not impressed with Apples Customer service
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