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Apple Computing Products:
macOS - Notebook Hardware
new power book wont turn off
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<blockquote data-quote="lzasitko" data-source="post: 34403"><p><strong>when I was in school.....</strong></p><p></p><p>A couple years ago I took a management class for people that own their own business and in there it was stressed to us that </p><p></p><p>1] customer is always right, even if they are wrong <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite8" alt=":D" title="Big grin :D" loading="lazy" data-shortname=":D" /> </p><p>2] if you handle a customer complaint correctly and promptly only one other person will ever be told about it (on average)</p><p>3] if you blow it and the customer gets ticked with you it gets spread all over and on average 10 people will hear about it</p><p>4] the customer is always right, no matter what <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Moral is that customer service can make or break a company</p></blockquote><p></p>
[QUOTE="lzasitko, post: 34403"] [b]when I was in school.....[/b] A couple years ago I took a management class for people that own their own business and in there it was stressed to us that 1] customer is always right, even if they are wrong :D 2] if you handle a customer complaint correctly and promptly only one other person will ever be told about it (on average) 3] if you blow it and the customer gets ticked with you it gets spread all over and on average 10 people will hear about it 4] the customer is always right, no matter what :) Moral is that customer service can make or break a company [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
new power book wont turn off
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