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Apple Computing Products:
macOS - Notebook Hardware
new power book wont turn off
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<blockquote data-quote="frosty" data-source="post: 34220"><p><strong>poor service, poor quality control</strong></p><p></p><p>Well I ended up sending the comp back to apple. They in their efficiency sent it back very quickly. So quickly in fact that they neglected to make sure it was fixed. In addition to not being fixed it came back with a minor cosmetic blemish. I dropped it off at the local service provider now they want to send it back again because they want to try and fix it again.</p><p>I just spent an hour on the phone with customer sevice. I told customer service that they already had that chance and now they want to drag me through that procedure again. I told her I paid them to have a working computer and so far after two visits to the local service provider one visit to the apple service center many many phone calls to apple and I still dont have a computer. and probably wont for at least another week. *** Is this lame customer service standard opperating procedure? <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite4" alt=":mad:" title="Mad :mad:" loading="lazy" data-shortname=":mad:" /> Not a happy camper at this point. Since I will now have to make yet another trip without a computer.</p><p></p><p>I cant imagine this sort of thing happens alot or does it?</p></blockquote><p></p>
[QUOTE="frosty, post: 34220"] [b]poor service, poor quality control[/b] Well I ended up sending the comp back to apple. They in their efficiency sent it back very quickly. So quickly in fact that they neglected to make sure it was fixed. In addition to not being fixed it came back with a minor cosmetic blemish. I dropped it off at the local service provider now they want to send it back again because they want to try and fix it again. I just spent an hour on the phone with customer sevice. I told customer service that they already had that chance and now they want to drag me through that procedure again. I told her I paid them to have a working computer and so far after two visits to the local service provider one visit to the apple service center many many phone calls to apple and I still dont have a computer. and probably wont for at least another week. *** Is this lame customer service standard opperating procedure? :mad: Not a happy camper at this point. Since I will now have to make yet another trip without a computer. I cant imagine this sort of thing happens alot or does it? [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
new power book wont turn off
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