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Apple Computing Products:
macOS - Operating System
New Hardware With Wrong OS
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<blockquote data-quote="PocoSimon" data-source="post: 1339395" data-attributes="member: 225747"><p>I have done exactly that (thank you for your encouragement).</p><p></p><p>I spoke to both tech support and customer service in detail for about a half hour each (calmly without expletives). </p><p></p><p>Tech support said that the wrong OS was not uncommon since Lion came out after the iMac. The RAM thing they said must have been a "fluke". We verified that everything else was up to spec.</p><p></p><p>Customer service listened well and I didn't hold back any details. They seemed to sincerely appreciate the feedback while agreeing that the multi-blundering, 3rd world level of service was completely unacceptable and vowed to take the issues up with the store directly.</p><p></p><p>At least I got it off my chest and they said what I wanted to hear. We are all friends now. <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Thanks all</p></blockquote><p></p>
[QUOTE="PocoSimon, post: 1339395, member: 225747"] I have done exactly that (thank you for your encouragement). I spoke to both tech support and customer service in detail for about a half hour each (calmly without expletives). Tech support said that the wrong OS was not uncommon since Lion came out after the iMac. The RAM thing they said must have been a "fluke". We verified that everything else was up to spec. Customer service listened well and I didn't hold back any details. They seemed to sincerely appreciate the feedback while agreeing that the multi-blundering, 3rd world level of service was completely unacceptable and vowed to take the issues up with the store directly. At least I got it off my chest and they said what I wanted to hear. We are all friends now. :-) Thanks all [/QUOTE]
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Apple Computing Products:
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New Hardware With Wrong OS
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