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Apple Mobile Products: iPhone, iPad, iPod
iPod Hardware and Accessories
My iPod is sad and so am I.
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<blockquote data-quote="cwa107" data-source="post: 806537" data-attributes="member: 24098"><p>Well, here's my problem with that - $30 is a lot to charge for shipping of an item that is the size of a deck of cards (or smaller) and weighs just a few ounces. In fact, I would say it's outrageous. The same item can be shipped Priority Mail for less than $5, so charging 6 times that amount is just wrong.</p><p></p><p>Additionally, we're talking about an <em>in warranty</em> product being serviced for a <em>manufacturer's defect</em>. It's a bit of an imposition to ask me to pay for shipping, but it's a whole 'nother story when they're trying to make a quick buck off of me for what is essentially their responsibility.</p><p></p><p>So, that's what ticks me off. First they start with "oh, you can have free shipping and service if you just buy Apple Care", then it's "OK, well that will be $30 for shipping". So, basically they're using this as an opportunity for a "hard sell". Not cool, and really bad customer service in my opinion.</p></blockquote><p></p>
[QUOTE="cwa107, post: 806537, member: 24098"] Well, here's my problem with that - $30 is a lot to charge for shipping of an item that is the size of a deck of cards (or smaller) and weighs just a few ounces. In fact, I would say it's outrageous. The same item can be shipped Priority Mail for less than $5, so charging 6 times that amount is just wrong. Additionally, we're talking about an [I]in warranty[/I] product being serviced for a [I]manufacturer's defect[/I]. It's a bit of an imposition to ask me to pay for shipping, but it's a whole 'nother story when they're trying to make a quick buck off of me for what is essentially their responsibility. So, that's what ticks me off. First they start with "oh, you can have free shipping and service if you just buy Apple Care", then it's "OK, well that will be $30 for shipping". So, basically they're using this as an opportunity for a "hard sell". Not cool, and really bad customer service in my opinion. [/QUOTE]
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Apple Mobile Products: iPhone, iPad, iPod
iPod Hardware and Accessories
My iPod is sad and so am I.
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