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Apple Computing Products:
macOS - Notebook Hardware
My Dilema, HP or Macbook
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<blockquote data-quote="jaster" data-source="post: 323160" data-attributes="member: 3143"><p>well what finally convinced me to open the macbook after it sat for 2 days n the garage was my call to HP customer service. I called their U.S. based 1888 number. I get a computer. After pressing a few numbers i get transferred to a really bad connection to someone in India. With the bad connection and their accent it took me a few minutes to get to the next level of service. That next level was another Indian connection with an even thicker accent. Finally after 49 minutes on the phone (yes I timed it), I finally get transferred to the right department. All of a sudden i get a great connection, (although really low volume on the phone), a female voice with no accent comes on and my issue is resolved in 3 minutes of that final transfer. Now I am not trying to come across as anti-multi-cultural or whatever, but if i purchase an american product, in an american store, from an american company, is it too much to ask for prompt customer in a voice I can easily and radily understand? If i was in india, then sure i would love to talk to an Indian rep. I had called apple a few days ago for shipment info on my macbook and got a rep in 4 minutes flat, and I understood every word. Apple almost lost me, but HP fialed to close the deal.</p><p>P.S. Is it possible to remove the multi-language stuff and iwork trial on the hard-drive without damaging the os?</p></blockquote><p></p>
[QUOTE="jaster, post: 323160, member: 3143"] well what finally convinced me to open the macbook after it sat for 2 days n the garage was my call to HP customer service. I called their U.S. based 1888 number. I get a computer. After pressing a few numbers i get transferred to a really bad connection to someone in India. With the bad connection and their accent it took me a few minutes to get to the next level of service. That next level was another Indian connection with an even thicker accent. Finally after 49 minutes on the phone (yes I timed it), I finally get transferred to the right department. All of a sudden i get a great connection, (although really low volume on the phone), a female voice with no accent comes on and my issue is resolved in 3 minutes of that final transfer. Now I am not trying to come across as anti-multi-cultural or whatever, but if i purchase an american product, in an american store, from an american company, is it too much to ask for prompt customer in a voice I can easily and radily understand? If i was in india, then sure i would love to talk to an Indian rep. I had called apple a few days ago for shipment info on my macbook and got a rep in 4 minutes flat, and I understood every word. Apple almost lost me, but HP fialed to close the deal. P.S. Is it possible to remove the multi-language stuff and iwork trial on the hard-drive without damaging the os? [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
My Dilema, HP or Macbook
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