MP4 Woes

[Kuroo]

Hello all,

I have an iPad Pro 5th Gen 2021. I try to sync some videos to the iPad but gotten "Filename".mp4 was not copied because the video format is not supported by the iPad. Now with that, I went to convert the file to an HEVC mp4 and got the same reply. I can play the video fine on my PC but not sure what else to do when I already converted to another mp4. I'm running iOS Pro 15.4. I'm running out of ideas on how best to fix this issue. I posted some file data before

 

[Kuroo]

Any takers maybe?

 

[IWT]

See if these articles help:

Videos Compatible With the iPad

While there are many video formats the Apple iPad supports, there are even more that it doesn't support. If you have ever tried to watch a Flash movie, or a Windows Media Video, you have already found some of the iPad's limitations. Once you know which formats the iPad does support, you can...

smallbusiness.chron.com

[Issue Solved]: Unsupported Video Format Error On iPhone/iPad

[Issue Solved]: Unsupported Video Format Error On iPhone/iPad. 1: Free Up Space or Change The Codec To Play Unable To Play Video. 2: Convert Video Format To iPhone/iPad Supported Format. 4: Repair Damaged or Corrupted MOV Video Files.

www.recoveriphone-data.com

Ian

 

[ferrarr]

I use Handbrake to convert videos to work on my devices, what app are you using to convert?

HandBrake: Open Source Video Transcoder

HandBrake is an open-source, GPL-licensed, multiplatform, multithreaded video transcoder.

handbrake.fr

 

[Kuroo]

I use Handbrake to convert videos to work on my devices, what app are you using to convert?

HandBrake: Open Source Video Transcoder

HandBrake is an open-source, GPL-licensed, multiplatform, multithreaded video transcoder.

handbrake.fr

I used WonderShare UniConverter and did recode it to HEVC still no go.

 

[Kuroo]

See if these articles help:

Videos Compatible With the iPad

While there are many video formats the Apple iPad supports, there are even more that it doesn't support. If you have ever tried to watch a Flash movie, or a Windows Media Video, you have already found some of the iPad's limitations. Once you know which formats the iPad does support, you can...

smallbusiness.chron.com

[Issue Solved]: Unsupported Video Format Error On iPhone/iPad

[Issue Solved]: Unsupported Video Format Error On iPhone/iPad. 1: Free Up Space or Change The Codec To Play Unable To Play Video. 2: Convert Video Format To iPhone/iPad Supported Format. 4: Repair Damaged or Corrupted MOV Video Files.

www.recoveriphone-data.com

Ian

I already converted it even in iTunes still the same thing. It's an MP4 but still won't work any clue as to why.

 

[Kuroo]

I use Handbrake to convert videos to work on my devices, what app are you using to convert?

HandBrake: Open Source Video Transcoder

HandBrake is an open-source, GPL-licensed, multiplatform, multithreaded video transcoder.

handbrake.fr

What settings do you use for handbreak for it work on your iDevices?

 

[ferrarr]

I usually use the Preset > General > HQ 1080p30 Surround. Then run a test file and adjust as needed. I haven't needed to adjust any other settings.

 

[Kuroo]

I usually use the Preset > General > HQ 1080p30 Surround. Then run a test file and adjust as needed. I haven't needed to adjust any other settings.

I was looking for some how-to on this but not getting fair with YouTube. Dumb question, but where is the preset that you're talking about under?

 

[Kuroo]

I use Handbrake to convert videos to work on my devices, what app are you using to convert?

HandBrake: Open Source Video Transcoder

HandBrake is an open-source, GPL-licensed, multiplatform, multithreaded video transcoder.

handbrake.fr

oops looking a the wrong thing srorry about that I try that and report back.

 

[Lifeisabeach]

Rather than re-encoding the video (a process which inherently will cause you to lose detail, even though you may not notice it with aggressive settings), you could try a couple other things. Firstly, you could get VLC for iPad and simply send the videos to that. VLC has a couple different syncing options. Alternatively, you might be able to do something called "remux", which basically takes the contents of the mp4 file and re-writes them into a new container. Whether or not this will work depends on if the contents are compatible with the mp4 format. Actually, I wonder if the problem is the file extension you are using. Apple devices use m4v as the file extension for mp4 video.

If you want to try remuxing, I'd first need to see what the file contents are encoded as. MediaInfo is what's widely used and can give a lot of details. I'd need the details for the video and audio components.

 

[unblocktheplanet]

What a bloody waste of time! I was thinking of buying a new M1 iPad. They don't support ALL formats?!? ***!

 

[Lifeisabeach]

What a bloody waste of time! I was thinking of buying a new M1 iPad. They don't support ALL formats?!? ***!

NOTHING does, out of the box. Not a Mac. Not an iPad. Not any version of Windows, ever. You just have to get the right software.

 

[lclev]

I have been following this thread and am a bit mystified. The mp4 format is very universal and should be playable on your iPad. The M1 chip should not be the issue. I have an M1 MBP and I create mp4 videos weekly with it. I also have a Windows PC that I use to create mp4 contend and my M1 has no issue playing it. My iPhone 13 pro has no issues creating or playing mp4 formatted videos. So something else is going on.

You do not say how you are transferring the videos to the iPad. I might suggest uploading from the PC to a cloud storage like dropbox or google drive the access them on the iPad just to see if there is still an issue. Remuxing or re-encoding the videos may work but I just find it very strange the iPad has issues with mp4 formatting since that is what a lot of online videos are formatted in.

Also Handbrake is good but you will loose quality. If you want to remux I suggest using OBS - which is a free broadcasting app that does a very nice job of remuxing.

Lisa