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Apple Computing Products:
macOS - Apps and Programs
Microsoft Office: Mac - Installation Problem
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<blockquote data-quote="UkuleleElvis" data-source="post: 476412" data-attributes="member: 37437"><p>Hi there,</p><p></p><p>I recently bought myself a brand new MacBook that came with a trial version of Microsoft Office: Mac.</p><p></p><p>As I already own a copy of Microsoft Office: Mac 2004 (Student & Teacher Edition) - I didn't bother with the trial version and just wanted to install my full copy onto my new computer. I knew I had to remove the trial version before installing the full version - however instead of clicking the 'Remove Microsoft Office' icon I just dragged the whole Microsoft Office Trial folder from Applications to the Trash and deleted it. Big mistake! Now when I try to install the full version it won't let me! </p><p></p><p>Because I didn't uninstall the trial version "properly" some sort of hidden residual data is hiding somewhere on my new MacBook - and now my MacBook refuses to proceed with an installation of the full product. I rang Apple Support who couldn't help me - they say it's a Microsoft problem - and Microsoft Support told me it's an Apple problem! </p><p></p><p>I've searched folders on my MacBook but can't find any left over Microsoft files. How can I install a perfectly legitimate copy of Microsoft Office on my MacBook now?!</p><p></p><p>Any help would be greatly appreciated!</p></blockquote><p></p>
[QUOTE="UkuleleElvis, post: 476412, member: 37437"] Hi there, I recently bought myself a brand new MacBook that came with a trial version of Microsoft Office: Mac. As I already own a copy of Microsoft Office: Mac 2004 (Student & Teacher Edition) - I didn't bother with the trial version and just wanted to install my full copy onto my new computer. I knew I had to remove the trial version before installing the full version - however instead of clicking the 'Remove Microsoft Office' icon I just dragged the whole Microsoft Office Trial folder from Applications to the Trash and deleted it. Big mistake! Now when I try to install the full version it won't let me! Because I didn't uninstall the trial version "properly" some sort of hidden residual data is hiding somewhere on my new MacBook - and now my MacBook refuses to proceed with an installation of the full product. I rang Apple Support who couldn't help me - they say it's a Microsoft problem - and Microsoft Support told me it's an Apple problem! I've searched folders on my MacBook but can't find any left over Microsoft files. How can I install a perfectly legitimate copy of Microsoft Office on my MacBook now?! Any help would be greatly appreciated! [/QUOTE]
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Apple Computing Products:
macOS - Apps and Programs
Microsoft Office: Mac - Installation Problem
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