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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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<blockquote data-quote="pigoo3" data-source="post: 1638957" data-attributes="member: 56379"><p>I don't mean to be negative…but look at this situation logically. Applecare only covers manufacturing defects (not accidents). </p><p></p><p>Consider this situation. You're a repair technician at an Authorized Apple Authorized Repair Provider or an Apple Store. A person walks into the store with a MacBook Pro that has a cracked display. You know from:</p><p></p><p>- Experience that MacBook Pro displays don't just spontaneously crack.</p><p>- There have been no other reports of MacBook Pro's having spontaineoulsy cracking displays.</p><p>- You have no special authorization from Apple to repair these situations for free under Applecare.</p><p></p><p>Conclusion. You have to inform the customer that damage cannot be repaired for free via Applecare (it is not a manufacturing defect). But repairs can be made if the customer wishes (but will have to be paid for).</p><p></p><p>On the positive side…stranger things have happened (computers repaired for free). Sometimes you never know what Apple will do. But odds are (statistically)…a MacBook Pro with a cracked display probably has a low probability of being repaired for free.</p><p></p><p>This is not just a Poland thing…not just a UK thing (per techiesteve)…and it's not a United States thing. A cracked display on a MacBook Pro is not a manufacturing defect. Let's say for discussions sake it actually is a manufacturing defect. Because this is not a widespread thing (and no authorization from Apple)…a person is going to have a VERY difficult time convincing a repair technician that it is a manufacturing defect & should be repaired for free.</p><p></p><p>- Nick</p></blockquote><p></p>
[QUOTE="pigoo3, post: 1638957, member: 56379"] I don't mean to be negative…but look at this situation logically. Applecare only covers manufacturing defects (not accidents). Consider this situation. You're a repair technician at an Authorized Apple Authorized Repair Provider or an Apple Store. A person walks into the store with a MacBook Pro that has a cracked display. You know from: - Experience that MacBook Pro displays don't just spontaneously crack. - There have been no other reports of MacBook Pro's having spontaineoulsy cracking displays. - You have no special authorization from Apple to repair these situations for free under Applecare. Conclusion. You have to inform the customer that damage cannot be repaired for free via Applecare (it is not a manufacturing defect). But repairs can be made if the customer wishes (but will have to be paid for). On the positive side…stranger things have happened (computers repaired for free). Sometimes you never know what Apple will do. But odds are (statistically)…a MacBook Pro with a cracked display probably has a low probability of being repaired for free. This is not just a Poland thing…not just a UK thing (per techiesteve)…and it's not a United States thing. A cracked display on a MacBook Pro is not a manufacturing defect. Let's say for discussions sake it actually is a manufacturing defect. Because this is not a widespread thing (and no authorization from Apple)…a person is going to have a VERY difficult time convincing a repair technician that it is a manufacturing defect & should be repaired for free. - Nick [/QUOTE]
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Apple Computing Products:
macOS - Notebook Hardware
Macbook pro retina (mid2014) - crushed screen?
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