Macbook Pro can't connect to 2.4 ghz Wi-Fi

[Dogman12]

Guys, hello everyone!

Tell me, I bought a Macbook Pro 13 2017 without a touch bar. The problem is that it does not connect to Wi-Fi networks 2.4 GHz, only to 5 GHz. Tried to reset the settings, and reinstall Mac OS. Nothing helps.

Any ideas?

No USB devices plugged, so no issues with that.

Thanks in advance!

 

[chscag]

Which router are you using, name and model? Also, do you have any other electronic devices nearby that are on the 2.4 Ghz band? (remote telephone, microwave, etc)

 

[Dogman12]

Which router are you using, name and model? Also, do you have any other electronic devices nearby that are on the 2.4 Ghz band? (remote telephone, microwave, etc)

Asus RT-N65U

Just a few Iphones connected to 2.4 Ghz and one Windows laptop.

 

[MacInWin]

Do you live close to neighbors with routers? It's possible that the channel that your Mac is trying to use is in use by a neighbor and blocking you.

And as an aside, generally the 5gHz band is faster than the 2.4gHz, so why is it you want the slower frequency?

 

[dtravis7]

Also to add to what Jake and Charlie asked, have you tried taking it somewhere else and connecting to another router on 2.4 Band? I bet most public places use 2.4 for compatibility with a wider range of customers devices. If it will not connect to any router at 2.4 then there must be an issue.