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Apple Computing Products:
macOS - Apps and Programs
.MAC double emails
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<blockquote data-quote="joyseeker" data-source="post: 550602" data-attributes="member: 29939"><p><strong>this is the second .mac response</strong></p><p></p><p><strong>"My name is Lynn and I am a .Mac support agent. Due to the popularity of several new .Mac features, we are receiving a larger number of requests than expected. I am sorry for the delay in responding to your request, and will do my best to assist you in a timely manner. </strong></p><p><strong></strong></p><p><strong>I reviewed the attachments you sent along with your reply, and noticed that you have two .Mac IMAP accounts - one for your .Mac account name 'EMAIL@ADDIE.com' and another one that is unnamed. It is likely that the second, unnamed account is causing the duplicate emails especially if the settings are the same as the 'EMAIL@ADDIE.com' account. </strong></p><p><strong></strong></p><p><strong>If that is an unused account, please delete it and see if that eliminates the duplicate emails. Before you that, please save/back-up any emails you would like to keep on your computer to make sure nothing important is lost. Then delete the account by using the 3 simple steps in the following link: </strong></p><p><strong></strong></p><p><strong><a href="http://docs.info.apple.com/article.html?path=Mail/3.0/en/10015.html" target="_blank">http://docs.info.apple.com/article.html?path=Mail/3.0/en/10015.html</a> </strong></p><p><strong></strong></p><p><strong>If that is not an unused account, please make sure it has an assigned username so that the mail program can distinguish between it and your 'EMAIL@ADDIE.com' account. </strong></p><p><strong></strong></p><p><strong>If the issue persists, please do not hesitate to respond to this email. </strong></p><p><strong></strong></p><p><strong>Thank you for your patience in this matter. Have a great day. </strong></p><p><strong></strong></p><p><strong>Sincerely, </strong></p><p><strong></strong></p><p><strong>Lynn </strong></p><p><strong>.Mac Support "</strong></p><p></p><p>i first noted my mac mail today can't download mail from my .mac account.</p><p></p><p>then i noted the support email was duplicated but with a different time.</p><p></p><p><img src="http://joyseeker.smugmug.com/photos/233698845-L.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p><p></p><p>and then i couldn't find 'ACCOUNTS' in preferences.</p><p></p><p><img src="http://joyseeker.smugmug.com/photos/233698858-M.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></p></blockquote><p></p>
[QUOTE="joyseeker, post: 550602, member: 29939"] [b]this is the second .mac response[/b] [B]"My name is Lynn and I am a .Mac support agent. Due to the popularity of several new .Mac features, we are receiving a larger number of requests than expected. I am sorry for the delay in responding to your request, and will do my best to assist you in a timely manner. I reviewed the attachments you sent along with your reply, and noticed that you have two .Mac IMAP accounts - one for your .Mac account name 'EMAIL@ADDIE.com' and another one that is unnamed. It is likely that the second, unnamed account is causing the duplicate emails especially if the settings are the same as the 'EMAIL@ADDIE.com' account. If that is an unused account, please delete it and see if that eliminates the duplicate emails. Before you that, please save/back-up any emails you would like to keep on your computer to make sure nothing important is lost. Then delete the account by using the 3 simple steps in the following link: [url]http://docs.info.apple.com/article.html?path=Mail/3.0/en/10015.html[/url] If that is not an unused account, please make sure it has an assigned username so that the mail program can distinguish between it and your 'EMAIL@ADDIE.com' account. If the issue persists, please do not hesitate to respond to this email. Thank you for your patience in this matter. Have a great day. Sincerely, Lynn .Mac Support "[/B] i first noted my mac mail today can't download mail from my .mac account. then i noted the support email was duplicated but with a different time. [IMG]http://joyseeker.smugmug.com/photos/233698845-L.png[/IMG] and then i couldn't find 'ACCOUNTS' in preferences. [IMG]http://joyseeker.smugmug.com/photos/233698858-M.png[/IMG] [/QUOTE]
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Apple Computing Products:
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