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Apple Computing Products:
macOS - Desktop Hardware
lemon
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<blockquote data-quote="Mac23" data-source="post: 1049353" data-attributes="member: 94535"><p>I've had to deal with Apple customer service twice regarding my MacBook (two HDD failures, about a year apart)</p><p></p><p>The first HDD failure was dealt with over the phone (we didn't have an Apple store around at the time) and after explaining the problem, they shipped a box to my house to send out my MB for repair. I got the box the next day (very impressed) and sent it out that same day.. Two days later, I have my fixed MacBook! The turn around time and professionalism shown by the Applecare tech over the phone was service I'm not accustomed to by call center associates. </p><p></p><p>Usually when I call other companies customer support, I get foreign speaking people whom I don't exactly understand. I also usually seem to get the people who feel as if they are working the worst job in the world and their answers are often times robot/drone like. I prefer to stay away from 1-800 customer service # all together. But obviously, at this time, I had no choice.. Glad it worked out the way it did!</p><p></p><p>Second time my MacBooks HDD failed well, a new Apple Store just opened up shortly before this problem arose about 40 minutes from my house. I made an appointment online with the Genius Bar to take a looksie at my MacBook.</p><p></p><p>Got there 15 minutes before my scheduled appointment and since one of the "Geniuses" had an opening, he took me right then and there. After explaining the problem, he took it back to the back, came back out about 5 minutes later with the paperwork for me to sign off on the work order and said it'd be "15 minutes"..</p><p></p><p>I gladly looked around the new store while my MacBook was being fixed (my g/f was having a blast playing around with the various machines/iPods, so much so I had to buy her a new Nano <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite1" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" />) and about 15 mins later my MacBook is ready, but with a special surprise. </p><p></p><p>The guy working at the Genius Bar said since this was the second time I've had my MacBook serviced for a faulty HDD twice in within a year, he'd give me something for my trouble.. Turns out he upgraded my 10.4 to 10.5 for free (10.5 was retailed at $129)..</p><p></p><p>Not only that, but he swapped my faulty 80GB HDD for a new 120GB HDD. (I've since swapped it out for 320GB myself, which I had planned on doing anyway)</p><p></p><p>So all in all, I just wrote this because I don't think Apple has bad customer service, I think they have the BEST customer service I've EVER dealt with. These actions turned me into an "Apple fanboy" for the most part, and I am now solely a Mac guy when it comes to computers and MP3 players.</p></blockquote><p></p>
[QUOTE="Mac23, post: 1049353, member: 94535"] I've had to deal with Apple customer service twice regarding my MacBook (two HDD failures, about a year apart) The first HDD failure was dealt with over the phone (we didn't have an Apple store around at the time) and after explaining the problem, they shipped a box to my house to send out my MB for repair. I got the box the next day (very impressed) and sent it out that same day.. Two days later, I have my fixed MacBook! The turn around time and professionalism shown by the Applecare tech over the phone was service I'm not accustomed to by call center associates. Usually when I call other companies customer support, I get foreign speaking people whom I don't exactly understand. I also usually seem to get the people who feel as if they are working the worst job in the world and their answers are often times robot/drone like. I prefer to stay away from 1-800 customer service # all together. But obviously, at this time, I had no choice.. Glad it worked out the way it did! Second time my MacBooks HDD failed well, a new Apple Store just opened up shortly before this problem arose about 40 minutes from my house. I made an appointment online with the Genius Bar to take a looksie at my MacBook. Got there 15 minutes before my scheduled appointment and since one of the "Geniuses" had an opening, he took me right then and there. After explaining the problem, he took it back to the back, came back out about 5 minutes later with the paperwork for me to sign off on the work order and said it'd be "15 minutes".. I gladly looked around the new store while my MacBook was being fixed (my g/f was having a blast playing around with the various machines/iPods, so much so I had to buy her a new Nano :)) and about 15 mins later my MacBook is ready, but with a special surprise. The guy working at the Genius Bar said since this was the second time I've had my MacBook serviced for a faulty HDD twice in within a year, he'd give me something for my trouble.. Turns out he upgraded my 10.4 to 10.5 for free (10.5 was retailed at $129).. Not only that, but he swapped my faulty 80GB HDD for a new 120GB HDD. (I've since swapped it out for 320GB myself, which I had planned on doing anyway) So all in all, I just wrote this because I don't think Apple has bad customer service, I think they have the BEST customer service I've EVER dealt with. These actions turned me into an "Apple fanboy" for the most part, and I am now solely a Mac guy when it comes to computers and MP3 players. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
lemon
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