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Apple Computing Products:
macOS - Desktop Hardware
lemon
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<blockquote data-quote="badimac" data-source="post: 1039998" data-attributes="member: 143083"><p><strong>still dragging</strong></p><p></p><p>It's still dragging out.</p><p>After taking my lemon to the apple store and speaking with an apple genius I believed they where fixing the issues and would contact me in around 3 days when the parts arrived and I could take the computer home until then. the genius also told me several times if the computer was dropped off in the morning it should be ready by the same afternoon.</p><p>I waited two weeks then phoned applecare for an update, all they could tell was my 'status' was unavailable and I could try ringing the store.</p><p>I called them and they said the parts had just arrived, I asked which parts and what they where fixing, they couldn't tell me.</p><p>I took the computer into the apple store today, hopping to pick it up tomorrow afternoon.</p><p>I asked what was being fixed on my computer (after apples previous attemts to deny a legitimate warranty claim on my computer I frankly don't trust them).</p><p>Despite several trips out to the back of the store the staff could not give me any details of what is to be fixed or what parts had supposedly arrived.</p><p></p><p>I find it ridiculous that apple can't tell me what is happening with my computer.</p><p>I wound up speaking with their customer service section, they are concerned that what should have been a 3 day fix it now over 2 weeks, they promise to follow it up and someone will call me in 1-2 days to tell me something.</p><p>*SIGH*</p><p></p><p>I'm not trying to bag all apple computers, but after 8 faults in 6 months I believe mine is a lemon, and apple has made the problems 10 times worse by consistantly failing me with their service and giving me a different story on almost every phone call.</p><p>Aside from being an easy, simple to use o/s, there is nothing good I can say about any of my apple experience.</p></blockquote><p></p>
[QUOTE="badimac, post: 1039998, member: 143083"] [b]still dragging[/b] It's still dragging out. After taking my lemon to the apple store and speaking with an apple genius I believed they where fixing the issues and would contact me in around 3 days when the parts arrived and I could take the computer home until then. the genius also told me several times if the computer was dropped off in the morning it should be ready by the same afternoon. I waited two weeks then phoned applecare for an update, all they could tell was my 'status' was unavailable and I could try ringing the store. I called them and they said the parts had just arrived, I asked which parts and what they where fixing, they couldn't tell me. I took the computer into the apple store today, hopping to pick it up tomorrow afternoon. I asked what was being fixed on my computer (after apples previous attemts to deny a legitimate warranty claim on my computer I frankly don't trust them). Despite several trips out to the back of the store the staff could not give me any details of what is to be fixed or what parts had supposedly arrived. I find it ridiculous that apple can't tell me what is happening with my computer. I wound up speaking with their customer service section, they are concerned that what should have been a 3 day fix it now over 2 weeks, they promise to follow it up and someone will call me in 1-2 days to tell me something. *SIGH* I'm not trying to bag all apple computers, but after 8 faults in 6 months I believe mine is a lemon, and apple has made the problems 10 times worse by consistantly failing me with their service and giving me a different story on almost every phone call. Aside from being an easy, simple to use o/s, there is nothing good I can say about any of my apple experience. [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
lemon
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