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Apple Computing Products:
macOS - Desktop Hardware
lemon
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<blockquote data-quote="DaFlake" data-source="post: 1034925" data-attributes="member: 57419"><p>I thought you said it was being fixed?</p><p></p><p>BBB is a pointless org and most companies don't even care about it. (Apple isn't even registered with them) It isn't a government entity but rather a charitable one. Don't waste your time....</p><p></p><p>Have you asked for a replacement? Most companies are not going to offer that route unless you ask. Don't threaten employees with external action, be nice and ask. As soon as you start to threaten outside action a person will shutdown and you won't get squat. You have to keep your cool... I often ask employees how they would feel if this item belonged to them. Generally putting them in your shoes will gain you some sympathy and get movement. If you aren't getting results with who you are talking to then politely ask for someone in a higher position. Don't settle....</p><p></p><p>At the same time, coming here and bashing a company that many of us love is not a great idea either. We want to help but several of your posts make most want to just tune you out. We get your frustration, trust me. </p><p></p><p>That being said, I have had several warranty claims with Apple and have had nothing but stellar service. Because of this it makes it hard to understand people that say they are not getting that same service. That does not seem to be the norm...</p></blockquote><p></p>
[QUOTE="DaFlake, post: 1034925, member: 57419"] I thought you said it was being fixed? BBB is a pointless org and most companies don't even care about it. (Apple isn't even registered with them) It isn't a government entity but rather a charitable one. Don't waste your time.... Have you asked for a replacement? Most companies are not going to offer that route unless you ask. Don't threaten employees with external action, be nice and ask. As soon as you start to threaten outside action a person will shutdown and you won't get squat. You have to keep your cool... I often ask employees how they would feel if this item belonged to them. Generally putting them in your shoes will gain you some sympathy and get movement. If you aren't getting results with who you are talking to then politely ask for someone in a higher position. Don't settle.... At the same time, coming here and bashing a company that many of us love is not a great idea either. We want to help but several of your posts make most want to just tune you out. We get your frustration, trust me. That being said, I have had several warranty claims with Apple and have had nothing but stellar service. Because of this it makes it hard to understand people that say they are not getting that same service. That does not seem to be the norm... [/QUOTE]
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Apple Computing Products:
macOS - Desktop Hardware
lemon
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